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December 2023 by Madison P.
There were a lot of people in the store when we got there which worried us based off of previous reviews. However, the service reps were quick and polite to each costumer and we were back home in 30 minutes (with a 10 minute drive there and back)! The sign in was easy and made for a quick appointment. This place is excellent!
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December 2023 by Darian B.
The staff were rude and not helpful at all. I don't see the point in having a physical store if they are useless. They made me wait 20 minutes to call customer service for an issue they refused to manage in the store. Thankfully the angel with customer service was quick and helpful.
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December 2023 by Krista J.
My picture on my TV keeps freezing up. I have had two technicians here who gave different stories of what is wrong. Still not fixed. Now I have to have a third technician come out that hopefully will know what they are doing. Service department does not seem to care. Cannot even get a manager to call me back.
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November 2023 by Luiz S.
Sorry, I can't give 0 (zero) to the worst company, terrible experience, I spoke to 5 people to cancel my account, I spent 50 minutes. I do not recommend.
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November 2023 by K L.
worst internet provider ever in life and it's the only one I can have in my current area where I live just dissatisfying disappointing and frustrating. If I could give no stars that would suffice. They never have a clue as to outages how long it will take and when services will be restored. I have missed several telehealth visits because of spectrum ultimately resulting in going to the hospital and I'm a cancer patient its unacceptable for a company to be this big and have zero accountability is frustrating I have called spectrum over 212 times about services in this area they refuse to do anything about it. My modem and my router do even go with the app and what it looks like I have equipment from 4 years ago and they refuse to give me upgraded equipment. Again its unacceptable and frankly I would like a free upgrade on speed for all of the inconvenience.
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November 2023 by Rebecca
It was very slow to return my equipment. I went in the morning and there was a line of 4 people. The employees take their time like customers don’t exist (See photos)The only person that took any initiative was the store manager, Alfred. You’ve been warned!
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November 2023 by Casey Sin
MARIA is super rude. No help what so ever. She hates her job. Take her off the floor. Literally sent my brand new iPhone to an address that isn’t mine and said there’s nothing she could do. Told me to call 611 and when I asked her her name she grabbed her name tag and flashed it with a sarcastic smile. Wouldn’t recommend this location/maria.
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October 2023 by D S.
WORST COMPANY EVER!!!!Never willing to help the customer only out for a $.If you have the option please go with literally ANYONE ELSE!!!!
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August 2023 by Kaleah Washington
i was nervous coming in because i had looked at the reviews before i placed my reservation but i was pleasantly surprised. i got there at 10 they opened the doors at 10:01 and i was out of the store by 10:07 !! fastest service i’ve ever received honestly and everyone was so friendly 10/10
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August 2023 by Simon De Castro
After 12 years with this company I decided to move to a different provider that gave me more speed for less price. The first disappointment came when they started to get me better pricing only after my decision.Then I had to cancel exactly on the closing day, because they don't prorate and I'd have to pay a full month if I extended my contract just one more day.The coup de grace came when they disconnected my service the night before the agreed disconnection date, stealing one day from me and leaving me without Internet.In order to restore the service for that one day they took from me, they wanted me to sign a new contract.Oh, and don't get me started with the frequent outages in the area, that's a whole different story.In summary, after 12 years with them, they couldn't compete in price and speed and treated me very poorly.
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August 2023 by Dee Wilson
This was the worst experience ever thanks to Maria Elena. I went back to get help with sending my phone trade in back and she was very rude and inept. She also said that she did not care about a bad review and sarcastically thanked me.
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July 2023 by Connor Orr
Sounds like I came in on a good day.Made a reservation while at work, came in at my reservation time, didn't have to wait.Franklin got me sorted out with getting new service to my new house, and with a little assistance from Alicia too on figuring out the address, I was walking out with modem in hand and service activated.Came home and set up the modem using the app, and everything is working good so far! ?I do agree there was a pretty bad smell walking in but the source is probably something out of the stores control. Doesn't change my rating cause some wallflowers or automatic febreze thingies will make it not an issue.
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July 2023 by cwac
This place is great! Maria is the best and she goes above and beyond to help a customer.She’s friendly and when my anxiety was starting because my last phone company was being a real pain, she was calming.If you want great service at cheaper prices, go to this store!
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July 2023 by John A.
This place is great! Maria is the best and she goes above and beyond to help a customer. She's friendly and when my anxiety was starting because my last phone company was being a real pain, she was calming.If you want great service at cheaper prices, go to this store!
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July 2023 by Gloria TR
Omg. This place is Awful from the disgusting smell when you walk in, to the rudeness of the staff, to the Hispanic girl who hates her job and has zero answers for questions asked.The guy before me was mad as hell, but the worst part was having to look into the face of this young Hispanic woman with the equivalent of clown makeup on her face. It took everything in me not to say something to her about how ridiculous and unattractive her makeup looked. It was absolutely horrifying.The other customer service agent was wasting time with another customer.Never again.
