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January 2026 by Melissa Dagenais
Worst customer service ever. Been waiting 30. 5 employees here but 1 man Santos (training employee) working. 12 customers on the screen waiting. I would have left but needed to drop off equipment. No communication on how long it's going to be or explanation.
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January 2026 by alix smith
Entire service is trash loses connection OFTEN to the point I have to use my mobile data up. STAY WITH ATT
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January 2026 by Teressa White
Always an hour to 2 hour wait, they are always under staffed. U should have one person doing returns and exchanges and the. Other staff working on other customers. Waited 2 and a half hours to return equipment... bad management in my opinion the managers knows it is always packed and should adequate staff on hnad
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January 2026 by Candice Thomas
They are very slow. It was 3 people working, when one was done she would go stand and see what her co workers were doing. Lady please mind your business u less they tell you they need help you keep the line moving. They are all so slow like they dont have a care in the world.
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December 2025 by Garry Light
This has by far been the absolute worst customer service experience I've ever had from any company. For two weeks I have been fighting for my equipment and service. There is a breakdown at each and every level of this entire company. I would not recommend ever doing business with spectrum!!
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December 2025 by T J
Terrible and slow customer service. Waited 2 hours and when I get to a rep they told me the system was down. Unacceptable
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December 2025 by K Causey
Darion was exceptional and very helpful.
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December 2025 by C Tipton
Darion, very helpful and a pleasant person.
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December 2025 by Tasha Young
Long wait but great service. Once it was our turn we were in and out in 5 minutes
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December 2025 by John Fields
They are a very busy location but they helped us out, worth the wait. Thank you
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December 2025 by Yoli Williams
I went to this location because I was told I could drop off my equipment when I was closing out my account with no issues. One of the reps stop me as soon as I walk in the door and tell me that they can't even accept the equipment without an appointment and they couldn't see me that day because it would take more than an hour and a half to get to me and told me to go to a UPS store. Why say that you can return your equipment to any location when they're not allowing you to I drove all the way across town just to be turned away and have to either make an appointment just to drop off equipment because I no longer have an account with them or go find a UPS store. Poor customer service waste of time
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December 2025 by Ronald DeBose
I had issues with a new router I purchased. Customer service let me know that I needed a new modem. After almost 3 hours on the Spectrum store, I went home to connect it all. The new modem required activation, so another call to CS. The tech I spoke with was excellent! Took me through the set up and stayed on the line until it was working perfectly. 650+ Mbps download speed, rock solid connection and I couldn't be happier. Great job on the part of this guy. I am very pleased, thanks!!!
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November 2025 by Ehi
Very, very slow in attending to customers; you spend all day waiting to talk to an associate, which is very bad service. Anytime I visit this store, I spend more than 5 hours just asking a question. Never will I visit this center, and it smells so bad.
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November 2025 by K8T
Darion & Esmee were amazing and patient with assistance my family and I . I appreciate the support .
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November 2025 by Travis Shannon
Refused to take my equipment return. Said I can take it to a UPS store.
