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January 2024 by JAMIE KIRBY
Its been 2 years and they still havent came and picked up the car. I owe 6000 and its only worth 500 and it dont run too . . Their excuse for them not able to pick it up is they dont have a towing company out where I live for them to get it and also told me to take it to a auction place. I told them Ill keep the car if they would make payments arrangements with me. They said no sorry. They need to shut this place down. . Need to be sue for scamming alot of people.
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January 2024 by betsy perry
Worst customer service ever and the communication is lacking. Let alone I was informed managers do not take phone calls. If my loan was not sold to this company I would never use them.
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January 2024 by Ashley Couch
This place sucks you can’t get ahold of anyone the only people that you can get a hold of is the payment line and they Aren’t from America. They do not have good graphs on English and they do not understand what is going on inside of America and they say a supervisor will reach out in 48 hours but they never do. They also say you can email administration and they will reach out to you within 48 hours, which never ever happens if you total your car, they expect you to keep making payments, and to keep insurance on the car that you cannot drive they are rude and not willing to help or talk to you unless it’s about money sometimes I wonder if this place is a scam
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January 2024 by Dalilah Orozco
This company is a scam!My husband and I always make our payments on time but they never send us a reciept so we called and adjed for one and all they send you is your balance statements ,so we called to speak to someone and and guess what they tell us we have to set an appointment with a manager to call us back and what happens they never call you back please don't use this company we are having trouble with them so now we're looking to get a lawyer or call the BBB company on them
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December 2023 by Sam Sarson
They are loan sharks!!They purchased my loan from another lender supposedly because I was a good customer. On time payments. They don't report your credit to any of the credit burials, which is needed when paying back a long term loan. The first time in the three years that I had been paying . I was going to be 7 days late with my payment. Called and received permission to be late with payment. The day after payment was due they threatened to repossess my car. Again Three years of on time payments, I called first and received permission to be late. Told me the person given the permission couldn't give the permission. I Would have made the payment. This put me in a bad position. Only 7 days???Note isn't worth refinancing only 1 year to go and goodbye. Please pass on any financing done by this company!!!!
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December 2023 by Hylton
Worst company ever. Jonathan (Agent) hung up on me and made fraudulent notes on my account. Please stay away from this company they’re fraudulent.
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November 2023 by Tammy Brownlee
Workers have no idea what's going on
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September 2023 by jennifer bullard
REFUSES TO TELL ME OR THE BBB WHY THEY JUST SUDDENLY STOP TAKING MY CAR NOTE PAYMENTS!! I signed a contract with you guys NOT THE CAR LOT!!!! TERRIBLE BUSINESS!!!! DO NOT DO BUSINESS WITH TEX CAP FINANCIAL ‼️
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July 2023 by Molly Danger
I would rate them a 0 if I could. Absolutely awful. I had never missed a payment before they took over my loan. I’m supposed to have auto payments but they never take them out. They re-Po’ed. my car and will not tell me where it is, even tho I payed them what I owed them. And I’ve been trying to call them all day and Everytime I call I get a recording saying the number I’m calling is no longer in service. I wouldn’t recommend them to my worst enemy. And if I don’t find out where my car is soon imma report it stolen
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July 2023 by Edgard Bocio
I wish I could give 0 stars. My account was purchased sometime in early May by TexCap from the Buy Here Pay Here dealer I financed my SUV from. I had the welcome call, welcome letter with Account # and all. Every time I tried to register my account on their website, it was never found. I called, emailed and was promised to get sent a link to register but that never happened. Ive seen bad lenders but this is by far the worst ive ever seen. Thank God the dealer canceled the purchase and got my contract again.. STAY AWAY FROM THIS COMPANY. I dont understand how they are still a company with so many bad reviews or at least try to get their act together instead of replying with generic im sorry replies.
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June 2023 by MsCynn
Ive had this car for 3 years now. I've never seen The title, never been able to switch the tag over, unable to register it in my name, and haven't been able to drive it for a year because it was broke down and barely working when I got it. Texcap Definitely have some type of fraudulent activity going on. I've called to surrender the car multiple times and their customer service reps are ratchet and unprofessional. My advice would be to run. I'm very disappointed at my car lot for switching me over without notifying me!0/10 for me!
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June 2023 by Freedom Reigns
I've been waiting since the 1st of March for my car title and still have not seen it. They charge you a fee to make your payment. They harass you if you're 1 day late on a payment, yes 1 day. This is not a place to fo business with.
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June 2023 by Jennifer Jimenez
It's been more than 4 months since I finished paying for my truck and I'm still waiting for the title, I talk and they never look for a solution, they always come out saying that they are waiting for answers from the administration.
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April 2023 by zeppelin brown
Like many others my account was sold to texcap, and my car payments were usually every other week but I am a human and I do forget sometimes but texcap will start making phone call Saturday morning at 805am threatening repossession. So yesterday morning I decided to pay off my car loan in full. I called them this morning just to verify that they got my payment, and yes they did receive payment and they verified my address oh, and they proceeded to tell me that I would get my title in between 60 and 90 days. I'm sorry but it's my understanding that just supposed to mail that the title in between 10:00 and 30 days somebody correct me if I'm wrong
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April 2023 by KingSleeves
I financed my car through a buy here pay here company and was sold out to this company without any warning until I got a call from Texcap. After finding out about the company and reading the reviews, I was horrified to deal with this company. When I called them back to see what it was about, they was nice and explained everything to me. My payment was the same as it was originally, no extra fees added. I set up my payments with them and made them on time. There was 2 times I needed to be late and make an arrangement and I had no problem doing so. Never had a rude person when I called. They worked with me. Finally paid it off in Jan. and they told me I would get my title in 60-90 days. I received my title today through fedx. (60 days). So over all I had a good experience with them.
