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March 2024 by mari escobar
They return packages and stuff. Pretty straightforward. I’ve always had a nice experience here.
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March 2024 by Carmen Rivera Díaz
The older lady who works is not friendly at all, she doesn't like to help. I didn't remember my email and didn't want to print it even though I sent it to the store's email. I had already sent it to the store's email several times and other employees printed it. She made me do it from the outside computer and I couldn't because I forgot my password and I still paid 2 dollars for nothing, I got scammed. He stole my money and didn't help. Be aware of the customer service given to customers.
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February 2024 by Karma Karma
There is nothing
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December 2023 by Rosa Guerrero
before my package got delivered it got stolen
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October 2023 by Theresa Pittard
The UPS Store at Gaston DallasI had 2 bad experiences with this UPS store location a few years back so I boycotted it. Fast forward to 9/22/23. I went in there yesterday because I was running an errand in this shopping center and thought that I'd try this UPS store (again) to complete a transaction/return. The woman at the counter acted like I was infringing on her time and had a poor attitude. She did not want to help me. I needed a return authorization printed out and was ready to pay for it. She was standing at her computer talking to her co workers and they were all complaining about their work and who was working what shift. I'm still standing there. Finally she says that she can't print it out. I told her to forget it and I went to the BETTER UPS store located in Casa Linda . Those guys there have their act together and I've never had the bad attitude or incompetent treatment that I get at the Gaston store. You've lost my business forever!
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April 2023 by daniel gomez
I have been going here for over 10 years. Christina, Mark and Alexis have always provided excellent service. So I sent an email requesting a copy of an attachment to email. I called and spoke with an employee by the name of Megan ask asked to do print out for me. I explained It was attachment the needed to be signed. I went today to pick the attachment that needed to be signed Megan failed to inform along in attachment was 100 pages. As I was picking up I explained I only need the one page. I asked if she had noticed attached had 100 pages why didn’t she inform me. She stated she did , but next time she would ask if I need all 100 pages. I do believe she needs to be trained to ask more questions when it comes to printing attachments from the emails so that none will go to waste. I only needed one sheet out of 100. Sadly the rest of 99 printed copies was useless and could have saved me money and not to mention wasting paper. Can someone please give her some extra training in scenarios like theses so this does not happen again. Thank you
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December 2022 by Benny Schaffa
Avoid this UPS location at all costs. Manager named “Christina” has the worst behavior of any customer service person we have EVER encountered- rude, unhelpful and extremely antagonistic.These folks have lost several of our packages and is honestly the worst UPS location we’ve ever dealt with. Do yourselves a favor and take your business elsewhere. There are better UPS locations around.
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October 2022 by Ted Okoroji
Clean store, everything is where it needs to be. Staff are Courteous and quick.
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September 2022 by Taylor Reid
Best UPS store ever! Adam is so helpful and the customer service is next level.
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June 2022 by Janna Morris
HORRIBLE customer service not just from the manager “Christina” but from the district manager “Megan Cherry” as well. She threatened to sue me for slander if I wrote a bad review after asking her for her name and when I asked for her manager’s name she stated she will not give that to me. I was being charged $40 dollars for canceling the scans I needed and not going forward with any service. After saying I wouldn’t be paying for it because I canceled the service the manager begins raising her voice and being very disrespectful I asked her to call her manager who is Megan Cherry and while on the phone with her she’s shouting at me. I will never go to this location for business again!
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May 2022 by Jaye H.
If you need a print job done and don't want to go very far, this is the place to go. Mark is very polite and the service is very quick.
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April 2022 by Josue Dominguez
The staff is nice and very helpful butDon’t get your documents notarized here, you can show them as much information to back it up, they won’t sign it, go somewhere else
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March 2022 by Sohail B
My go to UPS store. The staff is friendly and always helps me out with my business needs.Employees are what makes a business successful and they are amazing. Thank you for all your hard work.And make sure you grab a smoothie from the I Love Juice Bar next door…you won’t be disappointed.
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February 2022 by Yolanda Mendez
Rude both ladies!!you ask them something and they act like they didn't hear you!!!They dont even provide you with tape, you have to buy your own.
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December 2021 by Vin Guy
Heavyset Hispanic lady always has attitude. She needs to seek new employment. I will no longer go to this location as long as she is working there. Poor poor attitude!Bald black guy is cool and professional. Hispanic lady needs to go!
