The UPS Store #1820 in Dallas is a locally owned business offering a variety of services, including packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing. Located at the southwest corner of Gaston Ave and Garland Rd, it is known for its excellent staff who are always available and willing to help customers. Many reviews highlight the professionalism and empathy of the staff, particularly mentioning one employee who provides outstanding customer service. Long-time customers appreciate the polite and professional service from employees, making it worth traveling to the store even from a distance. While the package services receive praise for being quick and efficient, there have been concerns regarding mail delivery to private mailboxes. Some customers have reported issues with mail being returned to sender after changing their addresses with USPS, which has caused frustration. Despite these challenges, the overall experience at The UPS Store is characterized by attentive staff and a commitment to helping customers. Visitors are encouraged to stop by and experience the service for themselves.
Sef was friendly and fast too! I was done in 5 mins. I really appreciate his help as I was in a rush.
August 2026
I ship many things out for my job and I have never been disappointed! This location has a friendly atmosphere and all employees have been very helpful! Sef is usually the one that helps me out and he is outstanding!
August 2026
Sef was very kind, professional, and helpful! We accidentally forgot our IDs at home, and he was patient enough to let us run back and get them before completing our notarization. We truly appreciated his understanding and excellent customer service. Highly recommend!
