The UPS Store #1820 in Dallas is a locally owned business offering a variety of services, including packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing. Located at the southwest corner of Gaston Ave and Garland Rd, it is known for its excellent staff who are always available and willing to help customers. Many reviews highlight the professionalism and empathy of the staff, particularly mentioning one employee who provides outstanding customer service. Long-time customers appreciate the polite and professional service from employees, making it worth traveling to the store even from a distance. While the package services receive praise for being quick and efficient, there have been concerns regarding mail delivery to private mailboxes. Some customers have reported issues with mail being returned to sender after changing their addresses with USPS, which has caused frustration. Despite these challenges, the overall experience at The UPS Store is characterized by attentive staff and a commitment to helping customers. Visitors are encouraged to stop by and experience the service for themselves.
I just want to give a shoutout to Sef for being great with me. I walked through the door 5 minutes before closing and I didn’t feel rushed for one second. he took his time to help although it was passed the regular open/business hours. Thank you.
June 2026
Quickly made needed copies. The copies total price was less than I expected . Sef was very helpful. I like this location close to work and short wait times.
May 2026
Sef is very professional and extremely helpful, knowledgeable and kind. He goes above and beyond to help customers.
