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March 2024 by Stevie Hudspeth
Building was clean. Line was short. But they didn’t have any variety of stamps. Only basketball stamps and flag stamps from machine. I found it off that the post office didn’t have stamps when they advertise a wide variety.
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March 2024 by Audrey Worthington Miles
FYI - don’t come here for a passport. I came for a passport during their advertized walk in hours and they said they are appointment only and would not see me (even though the website says they take walk ins!). The people at this location who did have appointments were waiting a very long time.Pro tip: When they turned me away I called the Dallas County Clerk’s office. They got me a same day appointment & I was in and out in less than 10 minutes. Definitely use the county clerk for passports - they are kind and adequately staffed.This location is not staffed to handle passports, even if you do have an appointment.
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March 2024 by Matt
I have used this post office (Markville Drive) to ship packages for about 10 years now. The clerks have always been helpful and service is usually very fast.
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February 2024 by Cyndi Higgins
Terrible service at the front desk. African American lady with short braids was incredibly rude with a horrible attitude. Snappy when I asked her questions and unwilling to explain the process for change of address. Dismissive and rude. Very obvious she hates her job. Do not recommend this location to anyone.
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February 2024 by Stephany Torres
Chose this location for a passport appt- checked in 15 minutes before my scheduled appointment.Waited for 2 entire hours along with other people that were here for their appointments…. Understaffed, slow and completely unorganized. Passport office worker was at lunch when I arrived, and just completely ignored the fact that there was scheduled appointments on for today… the passport process minimum takes 15 minutes and this just took forever. Will definitely not be coming back for any type of services here. Don’t recommend coming here
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February 2024 by Vincent Malloy (hexxed13)
A decent run postal service location for picking up postages.
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January 2024 by John Buettner
They don’t even have a printer so if you come in with a shipping label from an email or similar you’ll have to print it elsewhere. Don’t come here to ask for any help
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December 2023 by Coco Underestimated
I am just so sick and tired of all of the mail being delivered to my correct address being returned as being undeliverable. It’s really sad like I don’t even know what to do anymore. I even got a PO Box and mail still won’t be delivered there. All of my mail has been lost for like two months like only the junk get it to me. It’s just really ridiculous. It’s no rhyme or reason for it. I’ve been dealing with this problem for almost 3 to 4 years now while living here. It’s still undeliverable. I cannot wait till I move from this area because I’m tired of being sick and tired. ? ..
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December 2023 by Jeanee Evans
This post office always looks out.Especially on pricing.They’re very polite and professional.Please make this your primary post office.-Ms.Evans
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December 2023 by Lulu
Do NOT go here!!! I would give a zero if I could. Worst post office I've been to. When I had a package to pick up (happened a couple times already), they asked me to come back because they said they could not find it and said the mail carrier probably has it. My notice said to pick up at post office and its been a couple days already since the notice was left in my apartment mailbox. I got a call as soon as I got home to pick up package. This is the nearest post office from where I live, but every time I go here, staff are rude and zero customer service. So, I go to Richardson now if I have to see a teller.For some reason, my packages been taking a long time also to get to destination. I don't know how they sort packages, but a few times I mailed from here, it didn't get to destination on a timely manner. Paid for two day priority and package didn't get to destination for like 7 days! When I mailed at other post office, 3 to 5 days is acceptable and I understand during holidays get hectic.There's an old lady that works here that needs to retire esp with her bad attitude. Most time there's a long line. Again, do NOT go here!!!
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December 2023 by Robert Allen
The employee and manager that we dealt with were as incompetent as they come. They did not have the necessary equipment to get a passport for children even though we had an appointment and all the appropriate paperwork. They suggested that we try a different office and with the attitude we received, i'd agree. DO NOT go here for a passport!
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December 2023 by Chris Cahill
Like all the other reviews, staff here are incredibly rude. An older Indian woman was nice to us, but the older black woman working at 10:30 am on 11/7/23 was rude and difficult just because she could be. learned my lesson coming to this location.
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December 2023 by Evan Fielder
Just add to the 1 star reviews. Abby was nice, other guy was a jerk. Charged me for tape when I was processing a return. Was told it would all be paid, but it wasn’t. USPS is horrible, I expected something like this when I saw I’d have to come here. You know what you’re going to get. It’s a US post office.
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December 2023 by Ty Hardin
I went in to see about any mail received for the Mail Hold I requested on November 20th after discovering my mailboxes were being left unlocked where the Mail Carrier places the mail. 1. They gave me the run around passing me off to the different clerks. 2. Finally, a "supervisor" came out. Claiming mail hadn't been delivered to 9807 in awhile. I showed my Ambit Bill which I just pulled before coming to the post office from my mailbox. They were also still unlocked. The "supervisor" claimed before the proof of mail received that Richland Trace needed to fix the mailboxes. This is a mailbox that has been left unlocked not broken open. HE CLAIMED that I needed to get a po box. Thr supervisor walked away. I left but came back. All I wanted was any mail that might have been held. This 75243 post office and it's postal workers are very negligent with others mail. They probably no loner have a consistent Mail Carrier which is all the confusion.
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October 2023 by Jesse Ochoa
Package said it was delivered to my location at the front desk and is nowhere to be found. Called this USPS since they were the ones who received it. The person who answered was a rude man who offered very little help. After looking up my tracking he said they scanned it incorrectly. I asked if he knew the time it will be delivered and he rudely cut me off and said no and hung up. Needs new staff or new customer service.
