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November 2023 by Chad Harris
Recently, Deana, Mr. Shadow, and I embarked on a quest to find the perfect holiday tabletop tree, leading us to the West Elm store in the bustling Mockingbird Station® Shopping Center. Our experience at this West Elm location was not just about shopping; it was a delightful adventure.West Elm at Mockingbird Station® immediately impresses with its well-organized and aesthetically pleasing layout. The store's ambiance is inviting, making it a pleasant place to browse and shop. Mr. Shadow, our ever-curious four-legged companion, particularly enjoyed the experience, finding joy in sniffing around the beautifully displayed items and making new friends among fellow shoppers.West Elm is renowned for its wide selection of home accessories and furniture; this location did not disappoint. The variety of items was impressive, from chic furniture pieces to charming home decor. We focused on finding a holiday tabletop tree, and we were pleased with the available options. The store offers an array of choices that cater to different tastes, ensuring that every customer finds something that suits their style.One of the highlights of our visit was the warm and welcoming atmosphere created by the staff. They were friendly, knowledgeable, and eager to assist, making our shopping experience smooth and enjoyable. The pet-friendly nature of the store was a big plus, as Mr. Shadow was welcomed with open arms, enhancing our overall experience.West Elm at Mockingbird Station® is a fantastic destination for anyone looking to add a touch of elegance and style to their home. Whether you're on a specific mission like ours or just browsing for inspiration, the store offers a great selection of high-quality products and a shopping experience that is both enjoyable and relaxing. The welcoming attitude towards pets adds a unique charm, making it a place we would happily return to.Our visit to West Elm at Mockingbird Station® was a resounding success. We found the perfect holiday tabletop tree and enjoyed a delightful shopping experience in a friendly and stylish environment. This West Elm location is highly recommended for those seeking quality home furnishings and a pleasant shopping atmosphere, especially for those who like to bring their furry friends along.
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November 2023 by Matha Goram
Walked in at opening time on a weekday. The sole staff was busy operating a vacuum cleaner and couldn't be bothered to acknowledge our presence. Another staff member entered 10 minutes later and went past us without even a courtesy greeting. Strange to say the least.The arrangements in the front were geared to the forthcoming season obviously. The arrangements at the back were unimaginative with the unnecessary permutations.Since there was no human person willing to talk to us we thought we could browse a kiosk. We thought wrong.The only thing we liked was the absence of fake or gimmicky SALES banners. The emphasis here is on good middle of the market products.
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October 2023 by Laura W.
Very disappointed with the lack of service. We came in looking to furnish a new home. No one greeted us. Ok. We found a dining table we were interested in. Had questions. Went to find help. No, we couldn't try expanding the table because it was decorated. Really? How are we supposed to see how it works? Is it easy to open? How does the extra leaf store? So, disappointing as we will never know if it was the right table. We then continued to wander through the store looking at bedroom sets and living room furniture. Again, no one around to help. Oh, there were plenty employees, they just weren't helping anyone (one young man was working with a couple). I counted 3 other pairs of shoppers in the store without employees helping them. No one was at the computer ordering station either. It wasn't busy. When I approached the same employee who said we couldn't test out the table, I explained that I had furnished my house with WE and we were looking to furnish a new build. Minimal interest in helping. I asked if we needed to make an appointment and she said it would be helpful for weekends as they tend to get busy. We stated today was a weekend and she said, yes for another weekend???Really, didn't seem like anyone wanted our business. Off to another furniture store.
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October 2023 by Catie C.
Terrible customer service. I was warned about proceeding with the mockingbird location and was proved a fool as they were in fact horrible. Monica, the general manager, should look into a new career.
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September 2023 by Dionte Sims
walked into West Elm and every sales associates looked me and didn’t say a word.Me giving them the benefit of the doubt - “maybe they’re shy idk” no biggieIt’s been 20 minutes and 5-6 other prospects have entered the store. Not only did the sales people greet them but they followed them around the store asking if they need assistance. It’s like I don’t existEven if this isn’t a race thing, it’s still extremely poor customer service and there’s no excuse.Maybe I should’ve wore a suit and walked in with a pet tiger. ?
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August 2023 by Rob C.
Horrible customer service support. Don't do business with this company!!!I ordered 4 chairs and 4 bar stools. Chairs were in stock. Bar Stools would not be ready for 2 months. They held up the entire order for delivery until EVERYTHING was ready. Called customer support and they said there was NOTHING they could do. HOW STUPID IS THAT? I told them I would cancel the entire order if they couldn't fix it, she said go ahead. Customer support is ridiculously stupid! They don't care at all about the customer.DON'T BUY ANYTHING FROM THIS COMPANY!
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August 2023 by Arden Wooz
While shopping, I went to use the restroom. The first one was disgustingly dirty with fecal matter all over the toilet. The second one had 6-8 large cockroaches running around on the floor. I approached an associate to let them know about this issue, and their response was “yeah sorry we have a cockroach issue.” I was unable to use the bathroom and had to leave the store. I hope they take better measures to ensure cleanliness and no pest are present for future customers, I won’t be back.
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August 2023 by Kris W.
I bought an entire bedding set, spending almost $500 and couldn't even get so much as a smile from the man checking me out at the register. He seemed very unwilling to give any type of positive experience. There was another young man who acted pretty annoyed when my mother and I asked for a price check on some items. The stuff is great, store is clean, and organized well. I've spent a pretty good amount of money here over the last few months so it's very disappointing to be treated like a gutter person. I'd recommend shopping West Elm online and avoid the bad attitudes.
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July 2023 by C G.
Bad and i helpful customer service. Went to West Elm Legacy West and amazing customer service. I wouldn't by from Mockingbird if they paid me to bring home furniture.
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July 2023 by Brandon Litardo
I waited about 2 months for my brand new couch to be put together and delivered and what I got was nothing but disappointment.. loose threading on multiple cushions, one with a giant hole, discoloration on the back and the main cushion… spend your $4000+ elsewhere and not a place that will ship you an equivalent to a good will hand me down. How did this even pass quality control?
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June 2023 by Gina Smyrl
If I could give zero stars I would. Purchased Enzo power reclining sofa pieces ($12,680.41) on December 5, 2021 with a delivery date early March 2023. Pieces were not delivered until April 26, 2022. This issue On May 7, 2023 2 pieces stopped working. 2 weeks outside of their "warrantee". The worst customer service experience I have had in my life. From a "high end store" that charges "high end prices". The finally agreed to pick up the pieces to look at them. Said someone would call in a few day. No one single follow up for 3.5 weeks and only after I called 3 times to check on the status. They are now returning the pieces to me still non-functioning. One recliner section is stuck in the open position and they can't even close it so I can use it as a chair. Another repair tech is coming in 3 weeks, they say. I am a repeat customer but can tell you will I never shop here again. Every time I've called, no one has any idea what is going on. There seem to be zero notes on my account and I have to start from the beginning every time, explaining what has happened, what they have supposed done... even when I'm returning their call, no one has a clue why I am calling. I don't have any confidence that anyone has actually attempted to repair the pieces. I waited patiently for 2 month delayed delivery. I waited patiently for 3+ weeks for the repair tech to look at my pieces even though it was supposed to be 2-3 days. I don't think its beyond a giant company like this to honor a warrantee and replace the non-functioning pieces when it broke 2 weeks out of the one year warrantee. Afterall, I will have granted them 17 weeks of patience and grace between delivery and repair. It's a $12,680.41 couch.....
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June 2023 by Tonja W.
I went in looking for a shower curtain I saw online. I searched the entire store and was never greeted or asked if I needed assistance. I didn't find any shower curtains, so after browsing, I walked to the exit and was glared at very rudely by a worker. I will no longer shop at West Elm.
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April 2023 by Ashley Morgan
I had an absolutely horrid experience at this West Elm years ago (long story short, they sold me a broken/returned chandelier which I found out after hiring an electrician whose time I paid for despite him not being able to install my chandelier, only for West Elm staff to accuse me of purchasing the wrong type of light and initially refusing to take back their damaged merchandise) but decided to give them another try. My husband and I may as well have been invisible. Staff members had their back turned to us although the store was empty and never said a word. If I asked them a question, I was clearly inconveniencing them. I took my business to Crate and Barrel instead where the staff is friendly and helpful and acknowledges your existence.
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April 2023 by Melissa Stinson
Beautiful store with excellent customer service
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