Cell Phone Stores in Decatur, TX

“Having no Tech knowledge, I spent a panic stricken night after finding that my phone had been hacked. I took the phone to Verizon, Decatur where I had bought it. I was greeted by Ben with a big smile...he was so calm and professional as he took my phone and I felt hopeful. He was extremely kind and friendly that we chatted all the time he worked. The most brilliant thing is that he fixed my phone....Excellent!! Thank you Ben for your marvelous attitude towards both myself as a customer and to the job you do!
Much appreciated.
SW.”

“Tanner was amazingly helpful. Very professional and knowledgeable. I've been an AT&T customer for many many years and this was the best experience I've ever had. He helped me with new technology and adjustments to my bill to help me save money. Although this isn't the closest store to my house, I'll go out of my way to come here. Tanner earned a forever customer!”

“I just want people to know that for 10 days I was without any phone service. I had switched over from Straight Talk to Boost went and got the SIM card and a three month plan at Walmart in Bowie and every time I would call to get my phone to working in order to talk to an agent I would get charged four dollars so my daughter had went to a Boost Mobile in Wichita Falls and got the black SIM card because a few days prior, that is what one of the technicians said I needed not the white one but the black one because of where I live it was on a different network so she did that. Well then I used her phone yesterday to try to get it to work and I still could not get it to work and every time I would call, they would want to charge four dollars so today I went to the Boost Mobile store in Decatur and the guy was gonna charge me $39 to get my phone working and it it wasn’t him. It was cause if he got into the computer put in any information, I would’ve automatically be charged $39 so he told me ma’am you can go over there and sit down in the chair there and you can call them and I will tell you what to say and what to do and so I did that and just after the first minute, not even that when they said that they’re gonna charge me four dollars, he asked for my phone and he skipped that part and then hand it back to me and after a few more minutes, he wants my phone again and then finally, he realized the runaround that I have been getting every time that I would call the Boost Mobile phone number to get any help. He finally just went ahead and did it and so now I am at home and my phone is working. I can call my mom I can text my mom I can send her pictures. I can. I have service now because here in Montague we do not have T-Mobile network. It runs off of AT&T so whatever that guy‘s name that was there at the store on this day which is 1011 2025 I really want to say thank you”

“I don’t normally post a whole lot of reviews, but I like to do it when I feel like an establishment really go above and beyond. Just moved into the area and as a result this is my local Cricket store now. I am so glad that everyone I have met at this store so far has been so friendly and knowledgeable. It always feels like a welcoming environment. Everyone takes their time with me when I ask what I’m sure are some dumb questions, but I am never made to feel like I’m stupid. I always learn something new when I leave. I appreciate them very much!”

“Just wanted to thank Jeff for his help today! My phone was hijacked by some crazy apps and I was not able to access my apps on my phone. Jeff was so helpful to talk me through getting those crazy apps off my phone and get it
back to normal. I live about 30 minutes from Decatur so I didn't want to drive there. He spent time on the phone with me talking me through fixing my phone. He was amazing and very patient. Whatever he is getting paid, he needs a raise! Thank you, Jeff!!”

“Just left MetroPCS across the street and had the worst experience of our lives. Crossed the street and came over to T-Mobile and were helped by Ty and Jay and were given incredible, top notch service. Will never go to Metro again and will only be coming to this location from now on. Thank you Ty and Jay.”