The UPS Store

Most Recent Comments

• September 2025 by Epicaden365 YT
  Absolutely horrible service. You are lucky to be acknowledged when you enter.
• August 2025 by Raquel Hernandez
  Evelyn Valencia she's a great worker. Very helpful and always with a smile 😃.
  I love when she works she goes on and beyond to help especially because I'm disabled.
• August 2025 by Amy Reyes
  Gentleman was very helpful and super friendly helped me out and got me taken care of in a timely manner !!
• August 2025 by Mike Ried
  Evelyn Valencia was very helpful and kind
• July 2025 by James Patterson
  The person working did not know how to ship packages international and i was asked to come back when someone else was on shift.
  
  Shipping international is a core function of a shipping company. This store fails to meet basic shipping expectations.
  
  This took place Saturday 19 july at 11:45 AM.
  
  I went to FedEx down the street and seamlessly shipped to Canada for 50 dollars. Shipping international is the only service I could evaluate.
• June 2025 by Sandra Medina Mott
  Stay away from this store! Had issues with my delivery package a couple times and the front desk employee “Supervisor” (MARIBEL) was not helpful at all! Rude and needs to work on her customer service! My complaint was sent to her franchise owner! Go to usps instead!
• June 2025 by Jennifer Braman
  The staff went above and beyond in helping us navigate the shipping/delivery process!! I am so thankful for their kindness and help!! (We’ve been using this store since Covid days, and the staff has been excellent!!)
• May 2025 by Santiago Rodriguez
  Have never had a positive experience here. Arrogant people who don’t help nor solve any issues. If I could leave no stars and recommend fedex that would be it. UPS Del Rio is not worth the time nor headaches.
• May 2025 by Alejandro Jr Andrade
  Terrible experience with the manager at this location.
  I walked into The UPS Store on Veterans Blvd needing just two printouts. Since they promote small business solutions and printing services, I figured it would be a quick and simple task. I needed to edit a PDF file before printing, so I asked if they had a computer I could use. The manager bluntly said no. I then asked if I could email the document to the store, which I did immediately.
  
  Instead of helping, she started doing something else and left me standing there. Other customers came in and were helped before me. After a long wait, she finally asked, “Did you need anything else?”—as if I was just hanging out in the store for fun. This person is the manager.
  
  She claimed she couldn’t edit the PDF (which I know is absolutely possible). Her attitude got worse from there she barely spoke, but her actions and facial expressions said plenty. Cold, dismissive, and unprofessional.
  
  When I finally got my 3 copies prints in which I’ll have to redo at home because they weren’t usable, I was charged over $4. For 3 regular white sheets of paper. I’ve gotten better quality prints for less than a quarter per page at other stores.
  
  I was 5 hours from home and needed to get signatures for something important, otherwise I would’ve never gone here. I do not recommend this location, unless you enjoy being ignored and disrespected by the manager.
• May 2025 by Justin Truluck
  I sure wish I had read the reviews before I went. The guy screwed up my copy order and then rushed me in another lady out of the store because they were about to close. But not before he charged me the full price for my order. This is trash and extremely poor customer service.
• April 2025 by Andrew Hay
  My packages are always late by atleast a day and then they show up late at night.
• April 2025 by Robert Hunt
  Great customer service, never one issue here.
• February 2025 by Katherine Wyatt
  Exceptionally rude. Unhelpful. Would not recommend.
• January 2025 by Tonia Johnson
  I wouldn’t give this place a single star! They play games with your packages, hella RUDE, and liars!!!! For 3 days my husband was looking for a package, that Amazon sent there, for they are an access point, Amazon says they are, the post office says they are and their website says they are. Anyway, they kept sending us to the post office. We finally get a postal worker that tracked down the package, they sent it to UPS, access point, like they always do, gave me proof that they have it. My husband had just left UPS and they said they didn’t have it. So after I received proof from the postal service, I called them. I told them I have physical proof that you have our package. The lady said, we have it. I asked her why did she lie to my husband, saying it’s not there less than 5 minutes ago. She said, we have just sent it back, because he is not authorized to pick up mail there, he had to pay a fee, we are not an access point. I replied, why didn’t you say that three days ago when he went in? The post office said you are an access point, they send packages daily to them. The person hung up. We really needed that package, it’s a part to our RV, we travel full time and we leave tomorrow. They sent it back out of spite! My husband called them out for misplacing his package, because he pointed out mail on the floor. They have been beyond rude to him every time he went to check, we were getting notices saying it had been delivered 3 days ago. They have verbally abused him to the point that he did not want to talk to them due to his anger building up. All of this is sick, playing with federal mail and just playing games. The reviews on here are all bad and replied back with poor excuses. We desperately needed that package, we ordered it a week ago. This place needs to fire and rehire a respectful and competent crew. My husband and I filed a complaint with their corporate office, leaving names as well, if corporate does not do anything we will continue. We were just in their office, they sent the package back, a package they told my husband they did not have less than 5 minutes ago. We need that part. Interfering with federal mail is an offense, the mail came from the post office, we may have to take that route. Nobody, deserves this kind of treatment from a business handling their mail and packages!! Three days of their RUDE behavior. The post office said that they are very unorganized! People’s mail laying on the floor, uncalled for. Gives UPS a bad name! We have be dealing with UPS for a long time and never had this treatment!! I hope you all get fired, except for the one nice lady who was super helpful the one time. People avoid this place for you mental health, if for nothing else!! 0 stars!!
• December 2024 by Diana Burton
  Maribel needs to learn customer service. I would never, ever return to this location based upon the way that she treated me.