This Best Buy location offers a generally positive shopping experience with helpful staff and good customer service. Several reviews highlight the friendly and knowledgeable assistance from employees like Jordin in the Apple department and Christian, who helped customers find the right laptops and answered all questions thoroughly. Customers appreciate staff going above and beyond to make their shopping smooth and efficient, with some mentioning that the service was prompt and accurate, especially with tracking packages and ensuring purchases matched online orders. However, there are some concerns about customer service inconsistency. One reviewer experienced frustration with a sales associate who did not assist promptly despite waiting for over 15 minutes, highlighting a lack of attentiveness from some staff members. Despite this, the store manager was praised for resolving an issue cordially, leading to a positive resolution and a willingness to return for future purchases like desktops and iPhones. Overall, the store is recognized for its good service, knowledgeable staff, and quality assistance, though occasional lapses in attentiveness can occur. Customers seem satisfied with the product availability and support, making it a reliable place for electronics shopping.
Went to the Best Buy in Denton on 288 to get a new phone. When I asked for help, Grecko was quick to help me. He went through the whole process and was able to answer all the questions I had for him. He truly made the process fast and easy, and I really appreciate that!
March 2026
Everytime we come in staff is helpful and courteous. Nadia helped me with a return on a defective product and made the process easy to understand and was helpful providing details. She also helped me find a better product which I got that day. I will definitely be back to this location.
February 2026
Shout out to Cameron! He was knowledgeable and helpful. I appreciated his honesty! - I really didn’t know what I was looking for and was pretty indecisive, he was patient and understanding while I worked through my decision, and repeated things 4 times when I went back and forth. Sorry Cameron ;)!! He was great!
