PointBank is praised for its exceptional customer service and dedicated staff. Many customers highlight the personal touch of being greeted by name, making them feel valued. Employees like Chantel McLaughlin, Lisa Cove, Victoria, and Axel are recognized for their competence and willingness to go above and beyond, helping clients with tasks such as refinancing and resolving account issues. With over 20 years of banking experience, clients express gratitude for the supportive and service-oriented team at PointBank, emphasizing the importance of strong relationships in banking.
Jamie Barns Always so open arms welcoming me when I enter the bank. I opened a new business checking acct. I was having issues trying to register and log into my online banking. He went out of his way to help resolve it and i couldn't have done it with out his help. Thank you Jamie
June 2026
Cheyenne immediately asked if I needed help when I walked in and her professionalism and courtesy continued throughout my visit to get a new business account opened. Well done!
June 2026
I came in to one of the Denton locations today for the first time to open an acct. The young man that helped me by the name of Jaime was super professional and friendly. He's definitely a people person and made me feel right at home. I already love this financial institution.
