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December 2023 by Christopher K.
Just got off work and dealing with a pay card issue, just like a lot of reviews I had less than a sub-par experience. I don't want to call the woman racist but I don't know what else to say. I will not step foot in this place again.
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September 2023 by Lyn Gano
This is a great bank. (I posted the previous statement a little over 3 months ago.) My opinion has changed dramatically; so this review will be CHANGED SIGNIFICANTLY.My late wife and I opened individual checking accounts and "College Savings" account in 2009 at the Aubrey location. The staff there were excellent; they treated us like millionaires. A year later we moved into Denton, switching to the North Branch on Carroll Blvd. We received the same outstanding service, felt at home there, as in Aubrey. The North Branch VP, Mr. Aaron Benedict always shares a funny or interesting anecdote. All tellers are always warm and ordinarily recognize me even though I am not in the building all that often. {NOTICE: 5 Stars for the North Branch and Aubrey locations}IN April 2023, I had reason to conduct a particular transaction at the South Branch on I35E near Teasley. Due to health issues (permanent disability, two hospitalizations) my driver's license was about 45 days past due.The teller was quite a young man (boy) who was obviously new in the job, refused to execute the transaction - which was a simple cash advance (>$1k) from my Soc. Sec. Benefits debit card to deposit in my checking account- because of the lapsed D/L.I pulled out my Social Security card, my Medicare card, my Healthcare Insurance card, more too, to assure the boy teller that I was indeed the person named on the Social Security debit card to no avail. I mean, ALL I was doing was depositing money into my checking account, not even taking money in hand. My frustration was noticed by the S. Branch Manager - Daniel Boles - he did give the teller the "go ahead" to complete the transaction that time and one additional time.Now I had been doing this exact transaction at the North Branch (1700 Carroll Blvd) EVERY MONTH for THREE YEARS; rarely did a teller need to have me produce a picture ID; everyone knew who I was.I understand how these sorts of identity verification are necessary in many cases - large sums around $10k, questionable checks or documents - but unnecessary for ANY long-term and known customer.* (with three accounts at PointBank *since 2009.)In fact the ONLY reason I had to go to the South Branch was because the "dedicated" phone line that is used for cash advance approvals was out of order at the N. Branch that month.Now when I finally got my "Highly Suspicious" cash advance deposited into my P/Bank checking those two times I figured the S. Branch would KNOW WHO I was and what sort of ORDINARY financial transactions for very small amounts I conducted. However, the cash advance phone line at the North Branch IS STILL NOT repaired - It's September 1, 2023.I had to go back to the South Branch again twice for the EXACT SAME transaction with the EXACT SAME boy-teller who has "chastised me like I'm a twelve year old who's dog ate his homework" EACH TIME acting as if they don't know who I am, whether I am laundering money, stealing some old person's Social Security Benefits debit card or what...funding terrorists perhaps! If it weren't such a pain in the a** I would laugh hysterically. I mean I could just drive through their darned ATM, withdraw the cash (NO ID REQUIRED - what??!!) and deposit the cash into my checking account - but that gigs me for $3.50 ATM fee because my Social Security debit card is NOT a PointBank card, each time I need to DEPOSIT MORE OF MY MONEY into THEIR BANK.Funny, but I thought that making deposits INTO a bank would be welcomed and assisted - NOT a repeatedly HUMILIATING EXPERIENCE! I DO NOT need YOU. I will be going to my local CREDIT UNION where they will actually ASSIST ME to deposit MY MONEY! Good Riddence Mr. Boles and your boy-teller. Thanks to your two HORRENDOUS and demeaning approach to Customer Service I will be CLOSING MY ACCOUNT, withdrawing my money and smiling broadly as I walk away. You have thrown away a LOYAL customer since 2009, you small minded Branch Manager & the Boy-Teller.
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September 2023 by Chadwick Withers
Do personal and business banking here. 24 hrs drive through teller very convenient.
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December 2022 by Nick Young
Great bank highly recommend this local bank over the big brands like chase and Wells Fargo!
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April 2022 by Yolanda Bell
I am sending a special thank to to Ms Chantel Mclaughlin personal service banker and Ms Lisa Cove Branch manager; these ladies were very instrumental im helping me to refinancing my car at lower interest rateThese ladies went above and beyond the call of dutyI am forever grateful for their support. Thank you ladies . Point bank; you have a great team assisting ur customers.
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March 2022 by Kim R.
The employees make the bank!!! Happy, competent and service-oriented. They call me by name - who does that these days? Thanks to Victoria and Axel in the Aubrey branch, from a very content customer.
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March 2022 by Zink Services, LLC
BIG Texas size thank you!!!!Chantel McLaughlin, was an absolutely amazing!!!! She worked diligently to resolve and correct all account issues.Thank you Point Bank!
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December 2021 by Debra M.
Chantel at Denton South branch has been working with me to dispute a transaction. She has been so helpful in more ways than one. Technology can be so tricky. She help me figure out what I was doing wrong and did not make me feel like an idiot! We are now live in another state so everything is done online and through email. She is making the process less stressful. I highly recommend PointBank!
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November 2021 by Melissa Griffin
Charmaine was super helpful in assisting me through the online banking system change yesterday. She truly showed her customer service abilities in a very stressful situation. She helped several of us at the same time to navigate the change and never lost her cool! Her and Cheyanne deserve a bonus in my opinion.
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October 2021 by Shameka Williams
I am new here to Texas and I wanted to open a personal and business account. I was referred to this bank. After checking the reviews, I knew that I wanted to open an account here. Cheyenne was a great and phenomenal woman that not only assisted me with my account needs but my daughter as well. I am at peace.
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October 2021 by Vanessa Alvarado
Chantel McLaughlin made my experience easy and fast! Definitely one of the great ones !
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August 2021 by Chelsea Wolfington
Chantel helped my business partner and I open a bank account yesterday. She was so helpful and patient with us since this was our first time opening a business account. She has helped me with a few other things in the past as well and is always so friendly, warm, and knowledgeable.
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July 2021 by Daniel Baker
i can not recommend Lisa and her team enough! My business . Blue Collar Talent Scouts, banks here. They always go above and beyond. Thank you guys for all of your help and support!!!
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July 2021 by PitStop Roadside
Chantelle went above and beyond opening up our business banking account and savings. She is very friendly and very helpful and very fast and responsive when you need to handle business by email. I would highly recommend doing business with her at point bank you won’t be disappointed
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July 2021 by J Belcher
Two words....Cheyenne Dean!!!! Cheyenne is knowledgeable, courteous, prompt and helpful. Cheyenne and Point Bank are a great combination. When we had a horrible experience with our previous bank of 45+years, Point Bank was recommended to us. It was a great recommendation. Cheyenne made the "switch" seamless. She answered all our questions, and has been by our side the whole way. Thank you, Cheyenne and Point Bank!
