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February 2024 by Charles Williams
Very poor customer service. Look at this line for self checkout at 4pm
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February 2024 by Timeline Trust
First, I want to give a big thanks to Mr. Jalen, the Self Checkout attendant. It seems he runs the whole front department when management seems to not care. Every time I come he has a level of generosity that is very hard to come by, especially in retail workers. Whether it be a return, items missing from online pickups, Items that are not on shelves and Sale price problems (the tags on shelves are 90% of the time WRONG), he is always extremely helpful. Also, Customer service was closed for 4 days straight and I had items that I needed returned before 30 days. The big dude whose the head of store couldn't help me nor any of his other cohorts in management, which is obscene, since customers are the reason you all are in business, but Mr. Jalen helped me. Also, there will be only 1 cashier on the lanes while management just looks around and points. I understand we are moving towards technology, but at least let us older people die out first before we are forced to scan out Sunday dinner ingredients. 1-10 items I don't mind, but I have 40+ items and Im forced the self check because there is only 1 cashier, with a line going down aisle 7 to the back. Please give people like Jalen a good pat on the back and incentive for carrying a front end team when management could be less concerned.
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February 2024 by Sharon Pierson
I shop this store all the time, my favorite store to go to, always clean and stocked.
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January 2024 by Mister Myself
Not about the store but the building. This is TEXAS and we do NOT use salt on the roads. Use sand or brine. Salt destroys everything. It's cold 2 days at a time. The salt is not necessary. Ever.
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January 2024 by J C
Produce dept is awful & has been for quite awhile. Kroger can do better.
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January 2024 by MsB2232
Store needs to be updated badly. It’s old and dirty and barely gets restocked like other Kroger stores. Time for an upgrade on this store Kroger. Also never have good and fresh fruits in store.
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January 2024 by Chuck Onassis
I am completely floored by the condition of this store and the non responsive employees here. The place is just running wild. No shopping carts inside, security on the phone or hanging with random individuals illegally parked in front of the store. I literally saw elderly customers walking around with groceries in their hands until I gave away my cart. The food here is old, all my coffee creamer is expired, the meat looks like it all returns and all marked up higher for some reason and the only way to save is to use their membership card. I tried to give them another chance after my last experience here and would like to be escorted out of the store and off the property if I ever attempt to spend my money here again. Check out is a pure fire hazard and OSHA violation. I have seen some decent Kroger's but his one needs to shutter.
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November 2023 by Kim Sub
While the location sevres this area, the store needs serious updating. It’s well overdue! Today when reaching for a dairy item - I got some unknown substance on my hand. The equipment and refrigeration area could definitely use a deep cleaning!And this store is always out of anything listed as a sales item. There is never-ever a decent cart available..over the last month —I have gone here on separate occasions and there was not even a cart in the rack. I had to go outside and find a cart on each visit. Be careful.. always a hit or miss here! And I just don’t think upper management is taking heed to anything being said.
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November 2023 by Juan Wood
I use to love this location until Mr. Cash the manager has hired some very underated people no customer service skills, not even decency to help customers like they should like they get paid for. They won't even ask you if you need a Kroger's card, and what for it doesn't work anyway. Lol. This place does need a serious revamping and Linda has an additude that works in check cashing. They think they own the place. And Mr. Cash. Neva helps.
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November 2023 by A W.
They only had 1 checker working during the after work rush. There was an extremely long line waiting. They said they were opening another line and moved several people out of the long line. They then said they weren't opening another line but we had all lost our place in the first line by that time. They were not apologetic at all, as a matter of fact they were extremely rude about their mistake. They tried to charge full price for items that were on-sale and even tried ringing up my spiral cut ham twice. Watch the checkers or get taken advantage of.
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September 2023 by Adonta Jackson
The produce here ain’t fresh it’s always bad and they never have fresh ones out.
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August 2023 by Mona G
I've had good and mediocre experiences at this location. I've noticed steady improvement with the new manager. He's very proactive and he can often be seen stocking shelves, assisting customers and even dealing with aggressive panhandlers. That was the kicker. He observed the conduct and then with tact and compassion addressed the guy who quietly left. Mrs Karen loves the company and it shows. I wish they would hire more cashiers. There's always more ppl self checking than those being checked out. I will continue to shop there as long as the improvements continue.
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August 2023 by Sarina Arellano
Went into the Kroger at 10:25PM and asked to get formula because it is locked because my baby was out of formula for the night and they are the only store that have it in stock. When asked associate they said that the key to open it was locked for the night. It’s very unfortunate that I could not get formula to feed my infant at my local store and they would not open cabinet cause it was “locked”. Couldn’t get his formula because it was out of stock everywhere else so had to come early once open at 6 AM and the associate still has me waiting for like an hour by the front of the store while they set up and it wasn’t even busy at 6 AM.
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July 2023 by Niqua Niq
I am so sick of this Kroger location ALWAYS having expired shelf items. Never again will I walk away without checking the expiration date on EVERYTHING!
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July 2023 by Chris Broast
I visit this location each day, multiple times because it has many of the things I need at any time I need them. The fresh rotisserie and hot food porosity are great and will price- at 5 or 6 they mark down the day's rotisserie and chicken products!!! Fresh! Beautiful store arrangement and well informed employees! Thank all of you for putting the addition on every day and bringing us a sweet stop during our days!!
