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November 2023 by Jasmyne Thomas
I Love This Place They Will Do Whatever They Need To Do To Help You, I Don’t Regret Getting A Car From Here At All. Everyone Here Is So Nice And Helpful The Whole Entire Time!! I Would Really Like To Recognize My Car Salesman Which His Name Is Gerry Amazing Grace!!! 1st He Greeter Me Respect And Kindness, He Asked What I Was Looking For I Told Him And I Left Off The Lot With That Car In Just A Few Hours!! HES Very Determined And Gets The Job Done I Would Recommend Anyone Go Through Mr. Gerry Amazing Grace Because He Gets The Job Done!!!!
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November 2023 by Norshema Ford
Great service! I took my old 2002 F250 Diesel truck in for "The Works Service" thinking that there has to be so many things wrong since it had been sitting for a few years. To my surprise only needed a filter and coolant flush! I am a woman and they were honest with me and didn't take advantage of me! #2002 Ford F250 Super Duty... running like new! Thanks Ra'Jard Roberts for outstanding service!
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November 2023 by Gregg C.
I rated as a "1" because there wasn't an option for "0." Horrible customer service approach. Go somewhere else.
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November 2023 by Cynthia Orona
Jose Amaro was the one who sold me the car. He worked so hard to make it work for me. He even helped me unlock my security freeze. It took 6 hours, but I got the car I wanted and I love it. I’ve gone back several times for help to learn how to use its features and I’m always met with a smile. William worked the contract for me and answered all my questions and cleared up any misunderstandings. I was treated with respect and patience. Ulysses assisted with renegotiating my contract when it was found to be necessary, for my best interest. I love this place……I’ve been a Ford Lady my entire adult life (I’m 63 years old) and I’m always happy with the service I receive. The boss came out and congratulated me when the sell was finalized. Very impressed and will return here in the future.
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October 2023 by Ivan Gomez
This was the most attentive and helpful service I've experienced in a long time. I called and was immediately answered and setup an appointment within the hour, as I arrived the salesman Christopher Ojo provided me with outstanding service giving me water when needed and teaching me all the ins and outs of my car purchasing questions. This team is so outstanding even people not attending you will come and provide refreshments or check up on you with a smile. 10/10
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October 2023 by Rachael Edwards
Went in and was promptly greeted by Manny in the used car lot. I knew exactly what I was looking for in a truck and he wasted no time at all showing me all the models that fit my wish list. In under an hour we were doing the paperwork. He was polite and professional and made it an easy experience. Would 10/10 recommend him and Mak Haik to anyone looking to buy a car.
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October 2023 by Kim S.
They deserve 0 stars.. Stay away from this place! Veeeeeery Unprofessional. This place needs a training on Customer Service, Empathy, and a lot more. This place is a sad situation. Stay away, it's for your own good!
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September 2023 by Johnnie R.
Every time I take my truck up there they mess something up. I got an oil change with tire rotation and they cross threaded one of my lug nuts. I also bought 4 new tires from them and they didn't balance them right. That made my truck drive like crap. They put water in my wife's radiator instead of coolant when it was 100+ outside. They said the radiator had no coolant in it at the time but how would they know if they didn't pull one of the hoses off. There was no warning lights on or anything. The service lady gave me a story about needing to do a pressure test and that they didn't have any coolant in the shop so they used water. On a new vehicle? These people are some lazy no good so called mechanics. You would think Ford would train these fools before letting them work on people's vehicles.
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September 2023 by chtexas1
The service reps. left me in the dark for two days after I dropped my vehicle off for a recall repair. No phone calls, no texts.... I had no idea if my vehicle was ready.... I had to make constant calls/texts to them with zero responses.... just voicemail options (with no return calls). That's customer service these days!
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August 2023 by Danny R.
My mom is elderly and has a hard time driving in areas she doesnt normally go. Jomanda at Mac Haik was a huge help. They picked up my moms car and brought it back to my mom all fixed up and good to go in the expected time frame! Great job!
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August 2023 by Adam Herrod
I bought my car from Cameron and he was great! I didn't plan on buying a car when I arrived. I just simply wanted to see what they had but his customer service was over the top! Go shop with him!
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August 2023 by Laporsche Tugler
Our experience was great. The process was quick and easy. The team was friendly and professional. I’m so glad that we decided to shop with Mac Haik Ford. We love our new truck and we will definitely do business with them in the future. I also would like to thank Jordan for everything. He made sure to communicate and answer all of our questions promptly to ensure that we got what we wanted. Thank you all! ?
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August 2023 by Matt Kennedy
Arrived a few minutes before my time I was checked in and my truck promptly taken back for service. Guys had me in and out in an hour great communication at the front desk. Very enjoyable experience I bought my truck in Waxahachie and will be looking at Mac Haik in the future based on service alone. Have already recommended your Ford house to multiple people. The dealership I bought my truck from had me waiting 4 hours before taking my truck back for an oil change and did not begin working on it until I had to raise some concern at the timeline I was told versus what was actually happening. This was not the case here! THANK YOU
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August 2023 by Shaney Mullen
My experience was pretty poor overall. I was happy that I was able to make an appointment, so that was a good improvement. However, when I tried to reach out the day before my appointment to verify that they would be able to do the recall work (which was not an available selection on the website), nobody answered the phone or responded back to the text system in place. When I got to my appointment the next day, I was disappointed to find out that I would not be able to receive the loaner car I requested. That should be said in advance if in fact a loaner car is not available. The waiting room was very poor and was in general disrepair without even a coffee machine. Again, the day of communication was difficult and there were no direct lines to my service advisor. When I did get a call to check-in, it was around 4pm and the advisor did not know off-hand when asked how long the recommended repairs would take. Since I did not have a loaner car I could not wait another day before my car came back. When I requested the car back they did arrange to drop the car off, which is a great service. However, about an hour later I was told that I would have to pay for the diagnostic work that was done. This was the first time I was told about this charge. I was also disappointed that the diagnostic fee did not cover a full report on the general condition of the items that were checked. I would not recommend this establishment for car repairs or for a purchase of a car.
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August 2023 by Mike S.
Manny is the best. He got me a great deal without a lot of headache that I've always gotten from other dealerships. He is very knowledgeable and flexible with a difficult situation I was in (trying to get financing in the middle of changing jobs can get tricky). I'll definitely be back for my next vehicle.
