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February 2024 by Luigi_H
Had a reservation for 6:45pm. When I arrived they said they could not let me connect to the trailer because it was Too Dark.I told em I had a flashlight if they needed it but they still said no, that it was against their policy to go back there when it's dark.That's the stupidest policy and excuse I have heard.Why make a reservation time if your not going to let me pick up?Called the 1800 Uhaul # but there werent any help at all they just transfer you back and forth.Place needs some common sense and be for the customer.
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January 2024 by Marvin McBrayer (Electronics Plus)
Used this location in the past with no issues. Different staff member who was not helpful and uninformed.I wanted to rent a truck for 2 days. I was told that I can only rent for 10 hours at a time unless it was a one way truck. Went to another location on Campwisdom which I also use. I had no problem renting by the day.
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January 2024 by leonard Criss
Love it
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December 2023 by Chris Malone
Customer service is very rude ?
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December 2023 by Bettina Hinton
Horrible experience never again
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December 2023 by Eva R.
The self pick is horrible!!it takes forever then when y get there the reservation disappeared
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November 2023 by Jonathan Grimm
This U-Haul facility deserves kudos for their professionalism and the efficiency that they operate with. The facility was well stocked, and the staff. James in particular was courteous and polite.He went over the inspection before and after hooking it up, and even though he knew I rent from U-Haul regularly, he made sure I knew the particulars concerning the equipment I rented.All in all this was one of the more memorable experiences I have had when dealing with rental equipment. Great job!... keep up the good work!
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November 2023 by Jack House III
Super fantastic customer service General manager is and always awesome.
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October 2023 by Kimber Lovett
Served my needs. Easy pick up and return. Employees were helpful!
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September 2023 by Lorene Miles
Terrible place to rent equipment due to the issues with bugs (roaches) being in the U-Haul. I reported this issue and requested a refund and was denied. DO NOT RENT from this area!!! I have videos as well. I will be posting theses videos on social media!!!
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September 2023 by Ro Odom
The agent went above and beyond to ensure that our rental was ready and clean for us. The prior renter returned it filthy and low on gas so she had to do a lot of work to clean the truck. We received a $24 discount because we had to go straight to the gas station when we left, so we appreciated that. That, and the agent was just really personable, professional and courteous. This is why this is my preferred location.
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September 2023 by Stacie Rhinehart
Excellent customer service from setting my reservations via phone. Able to fill out pre registration papers and just sign when I made it to the UHaul facility.Returning the vehicle was very easy and convenient since the gate was open for return @ 1:00AM in the morningAble to automatically make the final payment online was vehicle returnedThank you
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September 2023 by Arrianna Gumbus
Yesterday I went to pick up my key card and pay for my storage slot. The employee said it was 24 hour access so I came after hours and put my belongings into storage. While I was making my way back I swiped my self storage card and the gate did not open, I then swiped it a handful of times and thankfully I had someone with me who could push the gate open while I swiped and was able to leave out. The gate did not close back behind me so I closed the gate myself because I was worried about unauthorized people coming into the Uhaul storage. Please get this fixed for future reference.
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August 2023 by Megan K.
I'm not one to ever write reviews (good or bad) so please be warned and take your belongings elsewhere!!! My pad lock was completely ripped off one of my UBoxes (so anyone could have gotten into it, and I'm trying to figure out if anything is missing or broken). Their customer service at THIS Desoto, TX location has been the worst customer service I've ever experienced. They are not helpful and they don't care how far you drive to get there, what you need, or what your reason is to access your UBoxes; they will not allow you without 24 hr notice (which is not stated anywhere). After spending $3000+ with U-Haul for my move I just wanted to get a couple of my kids things and felt like the workers were rude, inconsiderate and lazy! Their certified fork lift driver sat behind a computer that wasn't even on but had no interest in helping me access my stuff. Once I called the 800 number for U-Haul he then went outside and acted like he was doing something and couldn't help me. Their warehouse where UBoxes are kept only has maybe 15 boxes inside (I took a video when I was there) and ALL 3 of my boxes where on the ground, not near anything stacked but yet they would not let me access my stuff without a 24 hr in advance appointment, no exceptions. Like I said, I didn't see it stated anywhere in my emails, or on the U-Haul app (which also errors when you try to schedule an appt so you have to call, no big deal). Please save yourself the time, energy and hassle of rude workers with poor customer service skills and take your valuables somewhere else, especially after spending so much money. I DO NOT RECOMMEND THIS PLACE. Anywhere has to be better then here Even the "general manager" lacked customer service.... I forgot to add that I requested a call from the GM as I was highly disappointed in service or lack there of that I had gotten that day and she didn't call me. The next day I went back and happen to have her helping me. She was rude until she saw my lock was ripped off and missing, then she treated me the way I should have been treated all along; kind, accommodating, and personable. The person I was with even noticed the big fake change and they had waited in the car the whole time.
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August 2023 by Lisa Jones
WYKETHIA JOHNSON IS AWESOME QUICK PROFESSIONAL THANK YOU SO MUCH LOVE FOR ALL YOUR ASSISTANCE
