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January 2024 by Graciella Gutierrez
I do not recommend talking to Nancy Gonzalez! She is flat out rude and sounds like she hates her job by the tone in her voice. She does not know how to work with the public and needs better customer service skills! Everyone else there seems to be very outgoing and nice besides her!
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August 2023 by Tabitha Anderson
Paid off loan verified with 2 different ppl that the lean was released in order to get title. Waiting 15 business days before checking on why I haven't received my title, turns out it was never released. Now I have to wait another 10 days. Poor customer service
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July 2023 by bobby c
The worst credit union I have banked with. The only reason I only keep an account open is because of atm deposits. Encountered with the rudest person on the phone who sighed non-stop and wouldn't listen as if she didn't want to do her job that pays her.
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May 2023 by Staci Dillahunty
Always friendly and helpful. A small town bank that offers everything a big chain does, and much better service!
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April 2023 by Nohely Montoya
Great credit union.
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March 2023 by jada jalomo
RUDEST loan officer Nancy Gonzalez. As first time buyers we needed someone with patience and understanding and neither of those were nancy. 5 minutes until closing and she was rushing us out insisting there’s nothing she could do with 5 minutes until closing. highly DISAPPOINTED with the customer service we encountered.
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December 2021 by Maeci Day
If I could leave no stars I would. They can never keep your balance accurately updated. Some transactions take up to two weeks before your payment is actually gone through. This has to be the worst bank. Don’t recommend.
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December 2021 by Maeci Day
They never keep you balance updated. I’ve had multiple times where I use my card and they transaction didn’t completely go through until up to two weeks later. DONT RECOMMEND.
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May 2021 by Purplecobras Dumas
Best place to get a loan in town! Rates are unbeatable and service is fast and easy!
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May 2021 by Janet Garcia
Awesome employees! Great rates!
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May 2021 by Art Owens
This CU has always been amazing. great staff and great rates. The only reason i did not give 5 stars is the app is difficult at times. which is probably my fault.
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April 2021 by tina guevvara
Love this place
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April 2021 by Dr. Joan Savage
Nancy Gonzalez was amazing in helping me deal with paying off my loan, setting up my accounts, and making sure everything was done decently and in order. I HIGHLY recommend Texan Sky (formerly known as Shamrock Federal Credit Union). I have been a member for 20 + years. GREAT rates. Excellent customer service! And low/no wait times; including immediate help. Thank you Nancy!
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March 2021 by Elizabeth Venable Farni
Texan Sky is the best. Love all their staff
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January 2021 by Mary Dominguez
Excellent service via phone with Monica Trejo, cordial, pleasant, prompt, and kind, leaving no details out. Thank you Monica, you went as far as repeating every corresponding detail in retrospect to my transfer and set my mind at ease.I don't have an account with Texan Sky Bank but I will open one soon, based on your skills, promptness, patience, a positive personal experience and very professional!!!Thank you Monica, you are greatly appreciated.
