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February 2024 by Eric Medrano-Reyes
Poor service. The atm card reader doesn’t work out. After waiting 10 mins to find out that important information. I went inside. There the manager tells me they KNOW it’s not working but can’t do anything about but let BoA know. Know labels no warning. She then fails to tell me there are TWO atms around back. I found this out AFTER waiting 40 mins inside. Don’t waste your time here. Pay the $3 fee to take your money out elsewhere
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November 2023 by Robert
They are the absolute worse. Just Bank of America overall but the Edinburg location especially. They don’t open until 10AM then close at 4PM which doesn’t give anyone working an 8-5 job a chance to bank because they are closed by the time they get out of work. They usually only have ONE teller working and like two people in offices. Their drive thru is and has been closed for a long time now. They don’t even have a commercial/business lane like the other BoAs which makes it hard for people just looking to deposit/withdraw money.
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November 2023 by Teresa R
Opens late, no drive thru services, 2 tellers in lobby and 20 people in line! Don’t bother asking to contact social media team BofA if they couldn’t help in person much less thru a phone call!!!
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November 2023 by Divanna Salazar
The worst branch in the RGV by far! Horrible customer service I’ve ever received. I have to go out of my way and drive an extra 25 minutes to another branch to avoid the incompetence of this one.
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September 2023 by Pedro Cervantes
Why don't you answer the phone?
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August 2023 by King Loo
Excellent Service. As much as possible, a great classic bank. Took a lot of time to serve. A unique problem. Helpful. They cannot answer phones. Super busy. Helpful in person. Helped a 15yo to elderly couples. While I was last there.Would not happen in a big City. Had a BofA in Houston. Say I couldn't be helped and walked off?
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August 2023 by Adiel Esquivel
I'm sure all banks open at an inconvenient time of 10am. They open the door let us in and there will not be anyone available until 11am lol how are they trying to remove outside drive thru and even make everything digital when humans are apparently scarce ?
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April 2023 by Alex Alex
so many customers they have and they won't add more people to help you how sad....
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February 2023 by Jacob Jackson
Thank you for screwing everybody over by closing the lobby and drive-through at 4 PM
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January 2023 by Crystal Trevino
The absolute worst bank ofAmerica, truth be told. I honestly can’t understand why so many people use this bank. They are slow AF, try so hard to keep you from cashing a check that is drawn off of them, remodel the building to still have 2 tellers working with a line out the door. They’re doing too much and too little at the same time. Wake up people!!!
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November 2022 by Erebus
One of the worst branches in the entire valley. Pnc, Chase has some of the best banks
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November 2022 by Martha Samayoa
Not only was I there for 3 hours but I have not gotten my card. It's been about 2 months and I think it's time to change banks. But there was a good side, Mark helped me really quick and was straight to the point. I really do recommend him yo many people.
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August 2022 by Fay Aaberg
Drive up windows show that it is open but it is closed and has been several weeks. You try to call and usually get hung up on.I have health issues and need the drive up, without going 7 to 10 miles when a have one right down the road if they would get the issues resolved. I have had an acct here for 50 years, it has become poor service at the Edinburg Tx location
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August 2022 by Jesse Araiza
8.00 dollar fee to cash a BA check.. I wanted to rate them a zero but there's probably a fee too.
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July 2022 by E G
Drive through has been closed for days you have to get off and come inside long lines and long wait. Horrible bank
