PlainsCapital Bank is known for its friendly and professional service. Customers appreciate the helpful tellers who greet them warmly. The bank has a strong focus on customer care, making clients feel valued and supported, especially during issues like fraud. While some branches receive praise, others, like the Edinburg branch, have been criticized for lack of charm. Overall, PlainsCapital Bank is recognized as a reliable and long-standing bank with excellent customer service and convenient locations.
The times I've gone to this bank The tellers have always been good to me always greeting me with a friendly face. Thank you always attending to me in a friendly manner😊
May 2025
I got hit with a fraud scam on May 4th went to the bank May 5th got things straightened out very thorough Very professional and courteous outstanding service
January 2025
My bank. A real bank where they know and care for you -like it used to be. Visit the branch on Conway and ask for manager. Josh. DO NOT VISIT EDINBURG branch. Maria, asst manager need to return to charm school. A total hack!! I think her hair barrette was pulled too tight or something.
