Big 5 Sporting Goods is a full-line traditional sporting goods store offering a broad product mix including athletic shoes, apparel, accessories, and equipment for team sports, fitness, camping, hunting, fishing, golf, and winter and summer recreation. Customers report really good prices and some nice clearance items on products like hiking boots, headlamps, water bags, air mattresses, pumps, and foldable wagons. Service experiences vary. Many employees are highlighted as incredibly helpful, courteous, well-mannered, professional, and customer friendly, often going above and beyond. Specific instances include helpful phone calls for product checks and price comparisons, with staff personally exploring options on the sales floor. In-store service includes assistance with product inquiries, help signing up for coupons, and even help loading purchases. However, other experiences note that assistance on the sales floor can sometimes be inconsistent or delayed, requiring customers to seek out help. The store policy allows for exchanges on items, but it is good to remember that without a receipt, returns will only get cash for the lowest price the item has sold for. Overall, many customers are pretty satisfied with their purchases and would recommend checking out the store for its variety of items, stating they would go again and are highly recommended.
