FirstLight FCU is highly praised for its professional and helpful staff. Customers appreciate the friendly and efficient service, with staff members quickly addressing concerns such as card issues and notarizations. One representative was particularly noted for her patience, thorough explanations, and willingness to stay on the phone to assist with account privileges. The staff’s responsiveness was evident when a card was compromised, as it was promptly canceled and replaced. Additionally, loan officers and staff facilitate quick and smooth loan applications and purchases. Overall, FirstLight FCU offers great customer service, with staff members who are courteous, knowledgeable, and dedicated to assisting members effectively.
My customer service representative was GREATSHE MADE FIRSTLIGHT "SHINE"
September 2023
A couple of weeks ago I got a text from flfcu letting me know that my card had been used by someone other than me. Within minutes the issue was death with and my card was cancelled and instructions on how to get a new card were given.
August 2023
Always enjoy my visits to the branch on East Bliss!!! Great customer service
