FirstLight Federal Credit Union provides a positive banking experience with attentive and helpful staff. Many customers commend the thorough assistance they received when opening accounts, highlighting the professionalism and understanding demonstrated by the team. Even during construction at the branch, staff members maintained a welcoming atmosphere, contributing to a pleasant visit. While some customers expressed concerns about account policies, particularly regarding checking accounts and overdrafts, the overall sentiment remains favorable. Quick service and friendly interactions are common themes, with various customers appreciating the knowledge and politeness of the agents who assist them. FirstLight aims to create a supportive environment, recognizing the importance of customer service in making a difference in people's lives.
Sylvia helped my husband and I open a business account and she was amazing! She was very thorough throughout the entire process and her guidance was excellent. We couldn’t have been happier.
December 2023
43stars just bc you guys got rid of my checkings when I was going through a rough time and had $35 over draft for a couple months. And completely took away my checkings. Now you guys want $200 in checkings at all times. I just use you all now to cash checks.
December 2023
Very fast and understanding, helped us out to the best of their ability and in a professional manner, we won't trust any other like we do this branch, they have helped us out several times. Thank You FIRSTLIGHT
