FirstLight Federal Credit Union receives reviews highlighting friendly, professional, and knowledgeable employees who provide outstanding and helpful service. Customers report having positive experiences and appreciate the assistance with loans and financial needs. However, some express disappointment with the removal of traditional tellers, noting that the new machines can be problematic and lead to waiting. The wait times and process can be frustrating, requiring assistance in an office. Despite this, the saving grace for many is the staff who are exceptionally helpful, polite, and a delight to work with, which encourages continued loyalty. The credit union has long-term, loyal customers who value the establishment.
MERRY CHRISTMAS!!FirstLight customer service Representatives. I have always been pleased with your establishment, and will always be your family member. Thanks for everything you do, and for everything you will do to help me sustain my lifestyle financially toward the coming year.
December 2023
Outstanding service by Melissa Thomas. We will definitely be scheduling all future appointments with her. She is exceptionally knowledgeable and an absolute delight to work with. Thank you for the A+ service.
October 2023
No problem at all just had to wait my turn, which was very prompt. Thank u for the well performed service. I've been a loyal customer for at least 44 years during my military years.
