Goodwill, a popular thrift store, offers a mixed experience for its customers. While some reviewers praise the good selection and prices, others express disappointment with the store's operations. The staff is described as lacking in graciousness and enthusiasm, with cashiers and managers often appearing displeased. Customers also note that the store no longer provides hangers with purchases, a small but noticeable change. Inflation has affected the prices, leading to concerns that the "good-will" of the store has diminished. However, some locations still offer discounts for seniors and military personnel. Overall, the reviews suggest a need for improvement in customer service and pricing, though the store remains a popular destination for bargain-hunting.
The people here don't look like they like to work here, this includes the cashier and the manager. They don't smile, they give you discounts with sour faces and the prices are not good-will at all. It's like shopping at a regular store. And they don't give you the hangers with your purchases like in all other retail stores.... read full comment
July 2025
Great place to shop when on limited income. Went by the one on Mcrae Excellent Customer Service. They also had great deals...
November 2024
Large collection of CDs. However, the store is insanely messy. Clothes are overpriced.
