Hertz Car Rental - El Paso - El Paso International Airport (ELP)
Hertz,
Car Rental
Hours:
6701 Convair Road, El Paso TX 79925
Hours
About Hertz Car Rental - El Paso - El Paso International Airport (ELP)
Hertz Car Rental - El Paso International Airport (ELP) offers a wide range of rental vehicles, including luxury cars, sports cars, SUVs, EVs, vans, and trucks. Customers can easily book their rentals online or through the Hertz app. The service at this location is generally good, with staff members like Johnny and Ms. Rice going above and beyond to ensure a smooth rental experience. However, some customers have reported longer waiting times due to the high workload of the sole staff member, Mr. Ron, who manages the booth. Additionally, there have been some issues with the billing process, with customers not receiving their receipts in a timely manner. Overall, Hertz Car Rental - El Paso International Airport (ELP) provides a decent rental experience, but there is room for improvement in terms of staffing and efficiency to better serve its customers.
Most Recent Reviews
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September 2026
Ever since I got ripped off from dollar, the customer service agent informed me hertz owns the dollar company as well
I’m trying to get my problem solved with being upgraded from a vehicle I wasn’t aware of
The agent needs to be held accountable this is not acceptable
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September 2026
Super easy, very kind people at the el paso airport thank you all.
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September 2026
Don't let them tell you to pick any vehicle available when your class of vehicle is not available until they tell you what the upgrade charge is. They will overbill you, even when you pick the cheapest car left because they don't have your class of car available.
More Comments(260)
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