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“Exceptional Service from Itzel!
Itzel provided absolutely amazing customer service! She was friendly, attentive, and went above and beyond to make sure everything was perfect. She built the ideal box for my package—sturdy, secure, and exactly what I needed. Her attention to detail and professionalism really stood out. Thank you, Itzel, for making the experience so smooth and stress-free!”
“We have been to The Postal Solution for almost every service this business provides - from shipping and notary services to passport photos and packaging. Each visit we were met with excellent, attentive customer service. Even during busy times, the owner is always pleasant with us, and every customer she helps before us. She is very knowledgeable of shipping policies, and offered very helpful advice to ship our valuable items. This is our first choice for notary services - even before our bank!”
“Cathy and her team consistently go above and beyond for their customers. Personal or business related shipping needs. Highly recommend. Notary public services. Highly recommend. Printing large format indoor and outdoor signs. Highly recommend.”
“I have been a customer of theirs for over 20 years! I now find myself on the far east side of El Paso, but I will not switch my mailbox because of how great they are there!! Awesome!”
“Very nice building, good and friendly customer service. Services such as FedEx, UPS, USPS, Amazon Hub, - PLUS there’s a coffee shop in there with the best vibes. Highly recommended!”
“I had an excellent experience at The UPS Store thanks to Cassandra. From the moment I walked in, she was welcoming, professional, and extremely helpful. She made the entire process smooth and stress-free, whether it was shipping, printing, or answering my questions. Cassandra went above and beyond to make sure everything was handled correctly and efficiently. You can tell she genuinely cares about customer service and takes pride in her work. It’s rare to find someone who is both knowledgeable and kind, and she definitely represents the store in the best way possible. If you visit this location, I highly recommend asking for Cassandra — she’ll take great care of you!”
“We were stranded and needed a part delivered from El Paso to where our motor home was broken down. Ruben was available, made accommodations so he could come as soon as possible, and kept in communication the whole way. It was such peace of mind know our part was on the way, and it was delivered as fast as humanly possible! Ruben sincerely saved us and we were able to continue on our trip!!! Thank you so much, Ruben!”
“Great place to do business, elegant offices, mailbox address service. Plenty of parking space for my clients. I highly recommend this place to any entrepreneurs or any looking a virtual office.”
“Cannot say enough good about this store Armando was such a great help,he went out of his way and went above and beyond. I went to fed ex yesterday for the same help and they wouldn't even come out from behind th3 desk and acted like I was bothering them. Not everyone is techy,so thank you Armando store 0350 amazing customer service.”
“I frequent this place and was shocked to see the low score rating! They’ve always been nice AND attentive. It’s my #1 choice for UPS and not just for its proximity to my home.”
“Both ladies that were working here on Saturday 4 October at 1:50pm were absolutely wonderful. Ms Perez was very helpful in finding the best way to ship my package so it would get there quickly but within a reasonable cost. Overall the service was outstanding and I highly recommend this location for your shipping needs!”
“Ms. Denise was so helpful and helped with my crazy return that no longer fit in my package. She helped me fold it and put it together. She didn’t have to and yet she did. I appreciate her patience and kind demeanor.”
“Came in / walked in with no appointment for 3 sets of passport photos. Vincent was super efficient and patient with my 1 and 5 year old while taking the photos. I definitely suggest coming here to get passport photos done.”
“I recommend this place the lady (cashier) there is very nice and helpful, its very crawling and not privacy at all but the customer service and employees are nice”
“Was Very happy w their services. The gentleman came out to the car for my husband to sign to get something notarized so he wouldn’t have to go in. That was so thoughtful and appreciated. Highly recommend this place-they’re awesome.”
“⭐️⭐️⭐️⭐️⭐️
I had an incredible experience at The UPS Store! I accidentally left my key behind while traveling out of state, and the team went above and beyond to help me out. They packaged it securely, shipped it quickly, and I had it in my hands in just 3 day (UPS Ground).
The staff was friendly, professional, and genuinely helpful. The store was spotless, and the service was absolutely top‑notch. The packing job was perfect — you could tell they took real care with it.
Thank you!!!”
“Employee 309111 was excellent. He was very courteous, nice, efficient and enjoyed his beautiful personality. Every time I go into this store, which is terminal store POSO2718. I am always pleased and happy with their service. Management, keep up the good work.”
“Went in to mail a package back home and Cheryl was amazing. Very helpful and nice. Made good conversation while it was slow, but worked fast and kept her cool when people started to pile in. Amazing worker!”
“I'm known for coming to this UPS location often because my dear mother is notorious for ordering stuff online and then changes her mind wanting for me to return her items. I am happy to do so. The gentlemen working at the front are always polite and excel in customer service. Returning items are always a breeze. These gentlemen go above and beyond making sure if I needed help with anything else. Thank you so much for your spectacular service. ?”
“Seriousness and professionalism. When making a shipment. It is important that not only the staff in charge pay attention to the details of the correspondence or packages. Having to send the IRS a considerable amount of documents when it's your turn to audit can be frustrating. Come with patience and documentation in order. Soul kindly. I recommend the best option for this shipment. IF THINGS WORTH WORTH WERE DONE EASILY. ANYONE WOULD DO THEM. THANK YOU . ?”
“Alysa was fantastic in both the registration process and letting us know how we can expect to use the KTN once we get it. Extremely pleasant personality to work with.”
“Upon entering the premises, the ambiance is consistently pleasant, and I am promptly greeted by a UPS staff member. The service provided is consistently courteous and professional, with all staff demonstrating expertise in both receiving and distributing packages.”
“Very friendly and professional. I opened the private mail box and now i can receive mails from multiple different physical address. It saves time and i can do more work in limited time for my business.”
“I frequently go to this Postal Annex off Eastlake by Amazon building, they take care of what I need in a timely manner and the staff is courteous, professional and have great customer service.”
9AM - 7:30PM
12210 Montwood Dr #103, El Paso
Mailbox Centers
“Came to return a product from Amazon, associate Tee was super kind and helpful! Haven’t had such a welcoming interaction at this establishment before until today! Thanks Tee!”
“Great customer service, I had a problem to get reimbursement for a Melek Manifiesto at Best Buy Sunland Park because they indicated me that they not longer were doing this service; Melek contacted me about my issue and they confirmed at the store that they still were doing Manifiestos, I went back to the store and this time I got an reimbursement for my manifest after the clerk was initially being again hesitant about it”
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“Paul is always so kind and helpful. I have had the fingerprinting and mailing services with him and that is company several times and he is always so patient and gracious throughout the entire process. Excellent service. David is also a kind and helpful clerk. Great service ??”