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April 2024 by Justin Beck
Billed my mortgage company when I do not escrow. I couldn't even pay online either. Tiera Locke types likes she's 12 and just says a payment didn't go through when it's because you are inadequate at your jobs. I would recommend going somewhere else than here.Also, increased my wind and hail to a 2% deductible without mentioning anything.
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April 2024 by Ken Radtke
Kayla Warren was very responsive and extremely helpful in exploring alternatives for our insurance needs. We moved some of our insurance coverage to Iscential, and I anticipate we will be moving the balance to Iscential in the near future.
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March 2024 by Gabra Gracia
Very efficient lady Mrs. Eloisa ?
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February 2024 by Eduardo Matta
Our agent (Kayla Warren) is attentive, engaged, informed, diligent and a pleasure to work with. Would highly recommend!
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February 2024 by Carey Counterman
After paying a ridiculous amount of money for insurance I contacted Salina. She was very helpful and made it so easy for me to get a quote without having to do all the legwork myself! Salina saved me hundreds of dollars a year! Thank you!!
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February 2024 by Danielle Anderson
Salina is absolutely the best she’s always available to help with any questions we may have . She worked tirelessly to get everything we needed . I highly recommend her to anyone I talk to she is definitely an asset to your company!!
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February 2024 by Zachary Thomas
Salina Wagner has been very on top of things. There is not one time that we have called that she has not been able to help. She has helped save the day on more than one occasion. Very grateful.
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February 2024 by Saul Gonzalez
Salina Wagner was amazing! She truly listened to me and did a fantastic job finding me what I needed. Thank you all!
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February 2024 by Jim Ritter
Cathy has been my agent for over 20 years and always provides excellent service
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February 2024 by Claire and Andy Madden
Agency Yu, specifically Fraser, helped us get insurance for a new home purchase. Since insurance increasingly expensive in Houston and many carriers not prepared to insure in the area, Fraser did a great job finding out what was available and then bundling with cars etc to get us a very good rate such that we changed from our existing agency to Agency Yu. We are very grateful and very pleased with the friendly and responsive team.
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January 2024 by Wendy Gentile
I have worked with Iscential for five years. They are the most responsive and helpful group we’ve ever worked with. They go out of their way to help us navigate all the intricacies of insurance, including business, liability, and health insurance. Highly recommend!
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January 2024 by Eileen Nettle
Kayla is very professional and quite helpful. She handled my situation quickly and returned phone calls promptly. She was recommended to me and I would definitely refer her to anyone needing insurance coverage.
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January 2024 by Russ Cork
Nataly went above and beyond to resolve my billing issue quickly and efficiently. Thank you!
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December 2023 by Wade Henderson
Cara, in the billing department, helped me with a difficult payment question that required digging around in multiple places to finally get me to the right department within the insurance company. She handled everything with professionalism and was pleasant during the whole interaction. She even took the time to stay on the line and monitor the process while I talked with the insurance company. This level of customer service is rare in today's business environment. Thanks!!
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December 2023 by elissa turnham
Kiara and the team are all very responsive and knowledgeable. I’m very pleased with the selection they help me make for my health insurance.
