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July 2023 by Geo S.
On 7/11/2023 I reserved a car rental thru Booking.com The website never mentioned about its required 250$ deposit until after I paid for the reservation. Next day, 7/12/2023 When i tried to pick up my car rental, I explained my situation that i couldn't cover my 250$ required deposit. They refused to rent my a car, therefore I requested my 83.61$ full refund, since they refused to rent me a vehicle. The lady at the counter tried to brush me off by sending me to Booking.com I Requested a manager and refused to leave until I spoke over the phone with manager Eli Sigala. Eli promised me that I will get a full refund in 5 business days, as he explained to me that he did approved that refund request. Obviously he lied to me, since its been 2 weeks already and I never got my refund back. That's when I decided to escalate this by contacting Better Business Bureau and possibly taking legal action against Payless Car Rental.
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November 2022 by Theresa Salinas
These people are thrives! I called the customer service and verified (prior to booking) that my bank card was an acceptable payment method. I was told that it was. So I booked a vehicle. When I arrived they declined my payment method and are refusing to refund my money!
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July 2022 by Celso Falla
I read the bad reviews so I was reluctant, but this was the cheapest car place and it actually turned out perfectly. They were helpful with check in/check out and everything was simple.
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May 2022 by Munair Simpson
This has by far been my worst car rental experience. I’ve learned an important lesson and will cleave to my old (faithful but dear) car rental service provider (Enterprise).Payless is cheap but you’ll pay a steep price for not observing the fine print:1. If you don’t return the vehicle exactly on time you are charged an exorbitant hourly rate.2. No one takes the time to explain that you will be charged more than $100 hourly for a late return on a vehicle that’s priced at $34 daily. How is that even reasonable?3. If you pre-pay for gasoline but return the vehicle with a full tank, you don’t get refunded. Even though it’s promised.Billing is particularly unfair because, of all the car rental agencies, Payless has the longest queues. I had to stand in line over one hour for my rental. Nobody offered to compensate me for my time. Payless won’t even consider your inconvenience before they proceed to nickel and dime you.The vehicles are nice and clean though. The other positive experience was interfacing with the staff. Despite their having to service customers hours on end with no restroom breaks, the had the presence of mind to smile and be courteous. I appreciate them very much. It’s a pity the faceless organization that they represent does its best to tarnish the customer experience.Very seldom do I say “never again”, but Payless is forcing me to.
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August 2021 by Dominique Montoya
Worst car rental experience ever. I was in town because a relative was in the hospital. I picked the car up at night in a hurry not thinking about the car much. Over the next few days, I realize the car is filthy, like someone took this sedan off roading. A few days later the car broke down. They sent their tow truck to come get it. Now they’re calling me that I did not return their car. Huh? I call customer service, no answer. I call Avis their sister company. He says he can’t find the reservation and tells me to call Payless directly. I tried that sir. Someone calls me back from an Avis number, and asks me if I know where the car was towed. No sir. Your car, your tow truck. No idea. Then he asks do you remember what the gas tank was at. I’m no but isn’t that irrelevant as the car was broken down. I couldn’t have taken it to the gas station if I wanted to. He promptly hangs up on me.I had stopped at the rental counter on my way to my flight. She says everything is fine. They will contact you about refunding one day rental because of the inconvenience. No call. I thought all was well… not even close.
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July 2021 by Seydou Coulibaly
I got a great deal for half of the regular price of a nice suv???
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June 2021 by Roger Terry
Very nice staff.
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April 2021 by Daniel Blankenship
Easy and smooth just took along time to get it coming
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January 2021 by J D
They didn't have my vehicle but they did upgrade me for the same price, only thing car smelled like cigarettes....??, checking out at the parking garage was easy and the customer service representative was very friendly.
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October 2020 by Yasuhiko Fujiwara
Payless car rental at El Paso airport is operated by Avis and it took 15min. for check-in. The prepared vehicle for me is acceptable.
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August 2020 by Ryshan Bagwell
This place it unbelievably bad!!!!
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July 2020 by lori Arias
Trash, thieves. They leave your returned rental sitting around. No one to speak to at the return site. I was charged an extra day because these guys took 11hours to process my car. Been 3 weeks and still fighting with customer service about a refund. The people they have on the customer service lines are so rude.
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July 2020 by Roberto Hernandez
Rented a car, i went to pick up, the car that i rented was not available, they gave me a cheap option, next day in the morning, when i was ready for my trip, the tags were expired, i called the useless customer service and they told me to go back to the location ( already lost almost a day) they guy at the counter right there, almost laughing at me, told me that i do not need to worry about expired tags, because we are in a pandemic, but “just for me” he is going to switch the car, like he was doing me a favor. They did not offer anything else, even though they gave me a cheaper car and i lost a day because of them.STAY AWAY FROMTHIS COMPANY , they are thieves AND RUDE employees.
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February 2020 by G Holmes
Worst car rental service ever! Charged my son $3000 in extra charges after car was turned in! Do NOT TRUST THIS COMPANY!
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February 2020 by Jesus Baddour
Great team, excellent service!
