Pet's Barn is noted for its friendly, helpful, and attentive staff. Employees are described as pleasant, knowledgeable, and always putting the customer first. They greet customers, help carry heavy items like dog food to vehicles, and provide detailed assistance with product selections. A specific service appreciated by many is the customizable Activa dog food, which can be mixed with minerals and flavors and prepared ahead of time for pickup, saving customers time. The store receives praise for its great service and care. However, several reviews mention that products, including cat food and dog treats, are often overpriced with a significant markup compared to other stores. This pricing is noted as a reason some customers limit their purchases to specific items only.
