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April 2025 by Tracey Merworth
Excellent customer service.
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March 2025 by Eric Winkelman
Quest was quick to bring me in and they had me out following my check-in on the IPad.
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March 2025 by Beatriz Vera (MsBeatrizEugenia)
Quest Phlebotomist are the best. My veinte tend to collapse or be difficult to find but they can always get it done with no discomfort. Thank you for youprofesionalism.
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March 2025 by Jean Hanson
No appointment but got in about 10 minutes
Pleasant Lab Tech, and a good stick
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January 2025 by KeepingItReal
This place sucks. Long waits. You make appt through there appt line and they you never maid it. Ridiculous!
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December 2024 by Lupita Ornelas
Very professional staff and was in and out in a timely manner.
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November 2024 by Ernesto Corralejo
Wow, talk about the epitome of horrible service experience. There is no one to answer the phone, insurance related questions , insurance cost based on testing and no one to meet or great you at their front office when you arrive. Now this doesn’t compare to the filthy office and check in machines, which seem like they haven’t been cleaned in weeks. I’m surprised that a lab operation is not keen on maintaining their office so I can only imagine the lack of sanitation and sterilization of the lab. I have tried to set up an appointment several times and their automated system has hung up on me because it doesn’t understand the prompts or information that it is being given. I’m also surprised that they haven’t been audited by their regulators and I hope after my call, they are. It’s a piece of crap operation. I wouldn’t recommend this place even if they paid me and will make sure that the physician and hospital staff I’ve dealt with are aware of this.
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October 2024 by corinna flores
The absolute worst experience ever. Be careful when coming in for lab work at this location. Three phlebotomy technicians did not send part of my labs. This was technician name Sandra who was totally rude,curt and unprofessional and manager name Narrisa who was just as useless as sandra and the other technician trying to send receive my labs. No one got the job done correctly and I was left with missing lab results because they were not sent out..please be careful when coming here and double check as this a very delicate matter as you are playing with patients health.
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October 2024 by miguek rivera
Lack of sitting, there was 7 elderly people standing and not enough chairs to sit down.
Also 7 people since 8am and it was 12 50 pm and haven't been called.
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October 2024 by Norma J
Shirley Gomez is the best she has EXCELLENT customer service but most of all makes you feel comfortable and when she draws your blood you don’t even feel it she leaves no mark at all you can’t even tell she drew your blood , excellent hands Congratulations for having such an excellent employee 😊
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September 2024 by Tim Anklam
Very good, fast service
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August 2024 by Daisy B
You have to make an appointment just to ask a simple question. No front desk service no one available on the phone.
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August 2024 by Priscilla Bazan
I wish it could be a good review but it's not. Three hours on a waiting list with an appt. Other people confirming later appointments and were allowed to get labs done earlier. The staff member that assisted with a bad attitude and horrible service. I told my grandma never again. No managers in sight to assist with complaints.
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August 2024 by Dennis Vega
Customer service is lacking. Tried to speak to someone to change appointment. An automated system is the only thing available. As a result Quest Diagnostics makes more difficult for patients to get what they need to be done. We now have to go out of our way and drive to the location to make an appointment change. Would recommend people go to other places that perform the same services possibly Labcorp. Just called Labcorp and they are willing to work with me. I will no longer recommend Quest Diagnostics due to lacking customer service
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July 2024 by Rudy Gutierrez
Arriving before business opened, and a walk-in, three others were attended. Other people arrived and were given preference bc of appointment. I was OK with 3/4 but they had passed me over 10 times. I asked them if they were gonna push me all the way to closing time. Employee smartly remarked “we don’t push anybody back”! Sign says 40 to 60 minute wait time, not ignored till closing which they would hv done if I hadn’t stood up and asked. Avoid Osborne location unless u like waiting
