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March 2024 by Ronald K.
The biggest complaint our family has is 1) the fried chickens they sell are TERRIBLE. Dry and tough. Even our Cats will not eat the chicken. An employee told us we must be getting the chickens that were cooked the "day before" which are often put out to "get them sold." Compared to Costco fried chickens ... there're IS no comparison. Near 100% of the time Costco chickens are juicy and tender and ALWAYS fresh. They have a date/time cooked sticker on the carton unlike Sam's. 2) Costco will take near anything they sold back no matter the time limit. We never abuse the return policy and rarely return items. We bought a pack of AAA battery's but wanted to return them for an AA pack and they refused because it was not within the 2 week policy (which we were unaware existed knowing the Costco policy ... our bad but never, ever knew this policy existed at Sam's. We are like most of you reading this review of ours. Average family, consumer, want to just shop and save and be treated well. Do not abuse the system. And just wish to add the "dry chickens" is not an isolated or one or two time experience ... it has been multiple times. We only ever buy at Sam'S (the roasted chickens) if we shop at Walmart. Otherwise only Costco. We just think that the chicken deals really attract consumers and this problem (and sketchy return policy) ruins our desire to shop at Sam's. Now, Costco Strawberry Sundaes are scrumptious BUT Sam's include blueberries and are just DEE licious. welcome others thoughts on the Sam's vs. Costco roast chickens and return policy.
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February 2024 by Olga Monje
Terrible service at the rotisserie chickens, the workers are just talking, playing for 40 minutes without doing their job. Appalling
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January 2024 by Francisco
FIX THE SODA MACHINE AT THE CAFETERIA!!! It only comes water out of it and no ice
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January 2024 by Zolly Gonzalez
Their system so messed up having to wait 25 min in line because there's only one cashier and 10 customers in front of me all for gas. I know you all trying 2 upgrade but have consideration for people that have issues with your app.
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January 2024 by Gilbert Quiñonez (Gil)
Why is it you guys never answer the damn phone literally been calling for the past 15 min and I let ot ring for 4 min straightUpdate someone answered the phone and hung up I could hear there vice on the other end!!!! 958am
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November 2023 by SylC
I came Christmas shopping with a vengeance! ? ? and left with a gift for just about everyone on my list! I appreciate the layout of this location. I was able to find everything that I was looking for!The only annoyance is that one must load their own items onto the conveyor belt, AND also load up the cart. I’m happy to say that at Costco, there are always two people minimum leading and packing them. Oh, well. Still Recommended! 4/5⭐️⭐️⭐️⭐️
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November 2023 by Rena
Extremely satisfied with my hair extensions! Plus, excellent customer service and inviting ambiance. Highly recommend. ?
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November 2023 by T V
Always fast and well stocked. Pick up is easy and the staff is always friendly.
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November 2023 by Sylvia C.
I came Christmas shopping with a vengeance! and left with a gift for just about everyone on my list! I appreciate the layout of this location. I was able to find everything that I was looking for! The only annoyance is that one must load their own items onto the conveyor belt, AND also load up the cart. I'm happy to say that at Costco, there are always two people minimum leading and packing them. Oh, well. Still Recommended! 4/5
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October 2023 by Rocio Castaneda
I have always received top of the line customer service at the west side location, but yesterday was the cherry on the top. About 6 hours later of my shopping trip, I realized I had left my wallet on the shopping cart. The store was already closed so I had to wait until today to check if they had it.I assume the employee who takes the carts from the corral back to the store returned it, but no one could tell me the name of the employee or associate who turned it back to the store.Thanks so much Sam’s Club!
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September 2023 by Nancy Hernandez
I love the Sam's App! I scan my own groceries and then just "slide to the right" to pay...all on my phone! No more waiting at the long checkout lines!
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September 2023 by Roberto Flores
Gas station guys or stupid policies, i got there 15 min. Before 8:00 and the kids from gas statión close the line when they supposed to close at 8 or 9 at list 9 is what the schedule says on google maps.Really bad service for us the club members.
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September 2023 by Jesus Barba
Update 8/22/23: Deliveries are running smoother. There are a lot of common items that aren’t available through delivery, which would make the experience better.The gas station layout is absolutely criminal. It’s only a matter of time before it causes a major accident.Original review: Pickup orders don't get fulfilled, membership fees are too high for the prices. Go Costco or Amazon if you can
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July 2023 by Julio Garcia
Great food super clean and nice atmosphere the employees are nice it was good coming here. Great prices too on God.
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July 2023 by S S
Now that El Paso is my new home, I'm glad I have a Sam's Club near by. Good prices and selection.
