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February 2024 by Matthew Ramirez
All went well with the exception of one minor problem: The roll up door would not stay up and would come down a few inches. Hit my head a couple of times entering and exiting the truck. Door spring needs some adjustment for sure. Other than that, everything was as expected.
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February 2024 by Marc Robert
Attendant was very thorough in explaining the turn in process and had great customer service.
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February 2024 by Brett Allen
Don't know if last post made it thru. PHONE RESTARTED. Let's try again. As a whole, Uhaul got my family home safe. Well commended. The app itself is about worthless. Til now I still show no past, present rental. Pickup- trailer change or drop-off never happened according to app. I could not schedule a service call thru app that didn't see I had picked up equipment. 2 long phone call waits with first being disconnected. 2nd call, I informed roadside service I made it to another uhaul in the city I was traveling thru. Instructed if they have parts let them fix. If not, roadside would be sent. Wound up swapping out trailers to get home.Again Uhaul did what they needed to get us home safe. 16 degree weather, wind chill colder, snow predicted later that night, tired and just wanted to get home safely. PLEASE FIX YOUR APP IF YOU EXPECT THE CUSTOMER TO USE IT FOR EASE OF RETURNS, REPAIRS, OR RENTAL.
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November 2023 by Ashley Lancaster
BELIEVE ALL OF THE HORROR STORIES! I am currently with my stuff in Florida from New Mexico and being told I cannot access it. Not only that, but before my things even LEFT El Paso a storm came through and soaked my boxes so my water damaged stuff is being held hostage for $4,000 that I have showing already paid! USE PODS, or Budget, literally anyone else!
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October 2023 by Abdul Ahmed
Rental was easy and employees were very helpful. Rented a trailer.
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July 2023 by lya R
I was so disappointed. I wish communication about things should be posted on the site. The elevator was not working and based on the feedback I received from some of the customers who have storage units there . They mentioned that the elevator has been down for a month . UHAUL is a big corporation that should not happen with all the fees and charges that have is a lot of money for them not to have a major equipment down . It took me an hour longer to move my things in storage because we had to use the stairway. I was upset but what can you do when u have planned everything around the reservation. The manger did not even seem bothered. A MONTH for a major equipment to be down is not Acceptable.. It reflects poor customer service. If I was the manger I would escalate an issue like that immediately to better serve my customers.
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July 2023 by HyunJin Lim
Get rid of the utility dolly and furniture pads for rent in the truck. This isn’t a hotel mini bar. The items got in my way during the move. It’s less moving space for me to use. Lastly, it was space I paid for that your equipment for rent is occupying.
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July 2023 by Amira de la Garza
Friendly, efficient, and keep the place in tip-top shape. I hate moving myself, but when I need to, I choose UHaul.
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November 2022 by Adam Soisson
Incredibly nice, friendly, and helpful staff. Helped me figure out a problem with my trailer immediately. 100% recommend!
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June 2022 by Karen Elquist
Girl waiting on me stops to answer another customers question in line behind me. They end up walking outside as she tells another girl to finish my transaction. Unbelievable!The next girl did not know how to run the register. She is confused and I tell her to ring up $7.95. She fumbled around and gets some change for my $10, then tosses it on the counter w the receipt and walks off. WTH??Worst service EVER. !!!
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March 2022 by Margaret Johnston
Someone called two days prior to confirm the vehicle. Provides all requirements ahead of time so pick up was a breeze. Vehicle was clean and in great condition. Unfortunately there was a slight issue with the alignment on the first vehicle, but they quickly helped me get a new one with no issues or fanfare. Great attitudes- super friendly and caring. Very great experience. Highly Recommend this location.
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March 2022 by Nolan Hansinger
The absolute best damn service I've ever had at any Uhaul, hands down. The level of customer service was phenomenally superb. Price was fair and actually cheaper than a car rental. This will bring me back for future business. All the staff I interacted with was great. Even this new guy that started the day I returned the truck didn't even have a uniform on yet and his level of customer service was amazing. Thank you all so much. To U hauls main management, there is an issue, however. Trying to rent something if you're a Canadian is extremely hard; however, if you're renting a uhaul in Canada, there's no issues. It seems as if your programming and or software needs tweeking. Also, using an app to reserve something is a little ridiculous and made me want to not use your services.Once again, thanks to the staff for being awesome!
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March 2022 by Dee Lozano
We were traveling to have Tesla fixed in EP and our truck ended up needing a new rim and tire. This uhaul place let us leave our already rented uhaul trailer there till the next day. We did have to purchase a lock for it but we are overall blessed they let us leave it there. Thank you guys.
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March 2022 by ruben quiroz
HORRIBLE customer service!!! Do not rent from these people!!!! Had a 5 day reservation set up evening prior to pick. At time of pick up was informed reservation could only be for one day and was told "you can sign for a day reservation or leave with nothing." There's more to this story but bottom line is uhaul conducts HORRIBLE business.
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March 2022 by Bobby K.
Good place to get a reasonably priced 5 gallon propane tank and get it filled up. Fast customer service. The propane tanks have a gauge which comes in handy. The cost of propane is currently at $4.50 per gallon.
