U-Haul Moving & Storage at El Paso Airport offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage options. The business also provides portable U-Box containers, Moving Help® services, hitch installations, moving and shipping boxes, propane, and online reservations, making it convenient for both local and long-distance moves. Customers praise the staff for being friendly, professional, and helpful, often describing their service as easy, stress-free, and efficient. One staff member was specifically commended for thorough assistance with storage rentals and explaining procedures clearly. Most reviews highlight positive experiences with the staff and their willingness to help resolve issues quickly. However, some customers experienced minor problems, such as a roll-up door that needed adjustment and issues with the U-Haul app, which was reported as unreliable for scheduling and tracking rentals. Despite these issues, customers appreciated that U-Haul did what was necessary to ensure they reached their destinations safely. Overall, the business is seen as reliable, with friendly staff dedicated to helping customers during their moving process.
No need for improvement, you'll are doing an awesome job, would recommend this location to family and friends and anyone needing service from this U Haul location..
November 2025
I want to say that I will definitely be back in had great wonderful customer service thank you BRENDA for all your help today you are very professional and friendly emotional thank you for taking the time to show us how to work the equipment we appreciate your patience
September 2025
I think the rep who assisted me name was Brenda. She was phenomenal, her energy and welcoming demeanor was positively radiant! She is definitely an asset to U-Haul. More people should emulate her approach to customer service.
