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March 2025 by 鳳戒音
Verizon should pay closer attention to the representatives working at this store. Rafa and Arturo were the rudest customer service providers I have ever encountered. They both smelled like marijuana, were disrespectful, and charged me for a service they did not provide. After speaking with customer service over the phone, I was informed that the service was never even processed. Additionally, they were speaking in Spanglish about my underage daughter, assuming I wouldn’t understand them, which was highly inappropriate.
These two employees should not be working under these conditions or interacting with customers.
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February 2025 by Cristal Mloera
Don't even go first they tell you an amount and you trust the staff and after a month your bill goes up to 230 like me for 4 lines and they never solve anything anymore not even because they increase we have good Internet and the lines are worse than the subway
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January 2025 by kosmiq food
I find it stupid that they have to take hrs to set new phones up with all the technology at hand nowadays. I shouldn't have to wait an hr to purchase something just because people buying new phones get preference over other customers.
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April 2024 by Leanne Jensen
Arturo was absolutely amazing. Friendly, fast, knowledgeable. He was very helpful with setting up my new device, and answered any questions I had.
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April 2024 by GIN URBINA
Arturo and David helped he's with excellent customer service!! Any questions we had they answered with no hesitation. Thank u guys keep up the amazing work !!!
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February 2024 by Veronica Natividad
Arturo was beyond helpful and resourceful today! I went in to the store frustrated with my phone, but he was patient and helped me work through the problem I was having. He was so detailed and explained everything I needed to know after deciding to upgrade my phone. He was knowledgeable and very kind! He made this experience so positive and easy! I highly recommend this store! Ask for Arturo! Thank you so much!!!
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February 2024 by Eugenia Posada
David provided an excellent service. The visit was not long and everything went smoothly.
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January 2024 by Richard Dresser
Arturo was very kinda and helpful through the process of helping with me get a new device
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January 2024 by Rosa maria Perez
Excellent
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January 2024 by Kathleen
David did a phenomenal job helping my sister and parents resolve several issues with their phones. He was extremely patient and knowledgeable and resolved all their issues with their phones.
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October 2023 by Kimberly Ryker
Amazing experience, professional really answered my direct questions and didn’t try to oversell, just educate
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September 2023 by DARIO GARCIA
Great service, attitude
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August 2023 by Saviana m.
My bwoy Tony held it down the whole time 12/10 fr!
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August 2023 by Charlie mais
Great experience, Tury was very helpful.
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July 2023 by Nola Ross
Just wanted to thank the guy working here for refusing to give me my free upgrade or replacement phone. I switched to AT&T because all the Verizon store in EP won’t follow company policy because they won’t get commission! Been with the company for too many years, Verizon can thank yah for loosing a loyal customer with 5 lines
