Verizon's authorized retailer, Victra, in El Paso, TX, aims to provide the best possible experience for its customers. The store's knowledgeable and dedicated consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have praised the excellent customer service provided by the store's staff, particularly Arturo and David. They were described as patient, knowledgeable, and helpful in resolving various issues with customers' phones. Arturo was noted for his detailed explanations and ability to guide customers through the process of upgrading their phones. David was also commended for his exceptional service in resolving multiple issues for a customer's family. The store has been praised for its refreshing change from smaller stores, with one customer remarking on the knowledgeable and helpful assistance provided by Arturo. Another customer, Mark (Tony), was highly regarded for his exceptional customer service skills, personability, empathy, and communication, and was recommended for a high-priority role within the company.
Sergio and Andrew were great! Fast service and very kind. Highly recommend!
July 2026
I went here and an awesome representative named Sydney was one of the BEST reps I have ever had the pleasure of working with! She is an asset to Verizon and they are lucky to have her representing the company! She is by far the best Verizon rep I have ever had and we have been with Verizon for over 15 years! Thank... read full comment
July 2026
Andrew was very polite, professional, and was very knowledgeable of everything he was providing us for our purchase. I highly recommend him.
