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“My only negative is so much is crammed into the store, but the staff l engaged with at the Dollar General on Franklin in Waco went OUT OF THEIR WAY to help me find what l came into the store to buy...even to the point of finding a cart for me to carry what l bought. Their attitudes were more than helpful, pleasent and courteous.I had no idea this was Dollar General...or at least at this location bc l had been to another location where l got the feeling l was almost an imposition. Here, they try harder...just as Avis car rental said they did years ago. I didn't feel like 'just' a customer!”
“Awesome clerks and superb selection of items. A different kind of store similar to a small mom and pop convenience store with a small selection of fresh produce and frozen/refrigerated items as well.”
“I come in this Dollar General almost everyday for something. The staff is so friendly. Especially Ashley! She is always helpful when im looking for something. If they don't have it she helps me find something close to it!”
“My favorite place to pick up last minute needs for the house. Everyone here is very friendly and greeted as you walk in. Highly recommend this store and this location”
“Customer service can be greatly improved. Waiting can be excessive, and the associate appears to be lagging. They make customers wait in a long line prior to helping. Theft Pervention is awful and annoying.”
“Always clean, and well-stocked. Staff is friendly and easy to find in the stored. I consider this one of the best Dollar Generals in Waco, if not the State of Texas.”
“Dollar tree is still the go to store for great deals most times cheaper than many others however they have recently been quietly inching up prices so it's begining to resemble all the others now that have always been more on some things they are now actually MORE THAN WALMART this said there's Stull alot of great finds so I recommend going”
“Ashly your customer service is always soo exceptional and contagious. Your doing a fantastic job maintaining the store and customer flow. Keep up the great work!”
“First visit since the most recent remodeling. Outside cart returns were much needed. More of a grocery store like feel, which is a plus. Makes finding what you're looking for better and checkout has improved as well. The self-checkout register only accepts card only, but subject to change at a later update. Overall, I'll continue to return. Keep up the good customer service. Thank you.”
“Family Dollar Store located at 624 E. Waco, Texas, give supreme customer service, very efficient, and very personable.They are very caring. The clerks and the manager are aware that I am not to walk anywhere without someone being with me; they really take care of me. They treat me very well not just as a customer but like their mother.
I shall always shop there, for they are 100 percent.”
“I wanted to leave a review for Mrs.Cynthia Ranson. She works at the Dollar general on LaSalle in Waco Texas. The store is kind of in the middle of a very nice well to do college campus and a more lower income area. She deals with a lot of well to do college kids that have money in their entitled, and then others that are having a bad day and down in life I wanted to write and say I speak with this nice lady almost every other day and she's always very kind and uplifting. She deserves a recognition of being able to deal with all types of people from different walks of life and keep a smile on her face. The world needs more people like this she definitely deserves her recognition for what she does on a daily basis. Thank you Mrs. Cynthia.”
“The new store manager Haylee is just the sweetest & kindest young lady. She has turned that store in Lacy Lakeview around!!! She & her staff have stopped the shoplifters!!!!It's about time that Dollar General started taking back!!! The store is in a "drug-infested" area of Lacy Lakeview.Way to go Haylee & all of your staff!!! ?”
“Very clean store, the isles are so close together like in most stores. The people that work there are very nice, and asked everyone who came in if they needed help. I will be going there more often!”
“So awesome! Went in looking for an item, turns out they didn’t have it BUT the manager called someone to order some for me! Can’t find customer service like that anymore! Super awesome!”
“When my car broke down in the parking lot manager Tonya helped me out she has the store looking good again my first time in 5 years I've been in the store previous management let the store go now it's stocked and clean”
“It's your typical family dollar. There is one in Temple,TX that is an incredible store. They push holiday items for a great price. Check it out. It's located off of 31st Street in the same shopping center as the HEB.”
“The store was clean, well stocked and the manager was on point. Only one lane was open but the manager quickly opened up a second one to help. She was personable and really appeared to appreciate her job.”
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“They changed everything around in the store and I'm handicapped and it makes it very difficult to have to walk around and look for things! Also they have two or three registers and they only ever have one open in the lines are too long! I hate going to the Dollar Store. I must apologize to the Dollar General in Elm Mott. I thought I was reviewing the Dollar General in Lacy Lakeview on 77 and Craven. That store is a complete and total mess! So when you read this just realized I made a mistake in the locations of the stores and I hope this clear things up”