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8AM - 12PM 1 - 4PM
252 West Elm Mott Drive, Elm Mott
Post Offices
“I had an excellent experience at the West Texas Post Office when applying for my first-time passport. From the start, the process was smooth—they were able to schedule my appointment within the same week, which is rare these days. I arrived about an hour early, expecting to wait, but they kindly took me right away.
The lady behind the counter was wonderful—kind, helpful, and very thorough. She made sure all my documents were in order and guided me through each step with patience and professionalism. The entire process was much easier than I anticipated.
This location is truly a hidden gem if you’re looking for a fast, stress-free passport appointment. Highly recommend!”
“It is interesting that I happened to come to this Google review today. I wanted to leave a note about the two ladies that work there. They are always very kind and knowledgeable.
I happened to see the review from some gentleman named Shiro. The funny thing is that I was two people behind him in line when he had his interaction with the clerk at the counter.
He came in yelling about a package. The lady kept trying to ask for information to assist him. He kept yelling. The gentleman ahead of me even told him to calm down and give her the information she was requesting so that she could assist him and we could all move on with our lives. The Gentleman who left the review continued to be aggressive to the point it made me uncomfortable.
The clerk informed him that he would need to go to the post office that delivered his mail on 19th St.
From reading his review it seems he did go there and was assisted.
The moral of the story is be kind. Don't be aggressive and make people uncomfortable. As some one who witnessed your behavior, I wish I could give you a star rating as a customer. It would be a negative one.
Do better sir.”
“They removed the outside drop boxes because of theft. The lobby is locked off but you can still get in to get post office box deliveries or use the interior dropbox.”
“Highly professional, sweet staff! Helped me get my passport with no issues! Highly recommend! If you need a passport, don’t waste your time at the Hwy 6 location, they’re incredibly disrespectful- just come here first!”
“The ladies here are great I'll say that, they arent the problem. I've been frustrated with them at times but it's not their fault. The system the usps has created is the problem.”
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“Expeditious. Knowledgable. No nonsense. All traits appropriate for business. I would only wish for a little more friendliness for which Texas has typically been known.”