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September 2025 by Sanchez Mills
I am receiving packages with missing items. Some of my packages are being sent back to the sender? All items missing or being sent back are in the same category
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September 2025 by Priscilla Mariscal
They don’t even deserve 1 star!!! They are so unprofessional, so inconsiderate and rude!! Especially Postmaster Alma she thinks she is all that and she runs the place.
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June 2025 by Warrior heart
The Ladies in there are so unprofessional it isn’t funny. I went in simply to get a key to my mailbox for my Mailbox which is in my Subdivision, and I simply ask them to provide me the key since I have mail in my mailbox, the ladies said they will not give me my key with out a Bill or something but I had a copy of the deed, a copy of the closing cost as well as a copy of the Mortgage payments they said no it has to be a Light or water bill. Ok make it make sense here, How can I provide said bills when first off I can’t get into my Mailbox. I had copies of My SSA letters showing the address but still they refused to help me, I demanded to speak to the Post Master, they say she wasn’t there then I ask them to call her and they said No, and if she did she most likely wouldn’t answer their call. I am sorry this post office is now a waste of Tax payers money. If this is what The People Taxes are going to, Unprofessional staff, Don’t want to work and waste time so they can get paid to do the bare minimum. I am sorry I don’t think they should be allowed to work there wasting our money. I already spoken with a lawyer and the post office is in violation of federal offenses. I have all documents to prove my identity and that I am the rightful owner of my mailbox but they didn’t want to help. They kept asking is it a newly build house on it. There is a house on my property but I haven’t moved into it yet due getting AEP to come out to hook up the lights. I am not the only person from my subdivision that had this issue with Elsa post office. I will be speaking to the Post Master with my attorney
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June 2025 by Chawa Charleston
If you needed a reason to not live here this is it.
Unreliable, confusing, exhaustingly frustrating.
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May 2025 by Nathan Ramirez
Hours of operation are terrible 4:15 if it was at 5 or even 4:30 it would be reasonable and it’s not like other post offices are the same I’ve been to some that are open till 5 what do they expect of people who work till 4 and they don’t even open that early I go to work at 6 there’s literally no time to make it in on top of all that is the customer service is horrible as well lady is always rude and not very helpful if at all.
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April 2025 by Stephanie Guerrero
The workers were rude, withholding my package and just not helpful at all. Never dealing with this postal office again.
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January 2025 by Aileen Gonzalez
Most of the employees are really rude when helping you out.
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September 2024 by Sabina Cantu
I’m honestly super furious. We sent a parcel with priority international mail just to get it back 3 weeks later only because WE WERE NOT TOLD WE COULD NOT SEND OUT HAND SANITIZERS. Why the hell do we even do those custom declarations if shit like this happens?! Aren’t they supposed to know when accepting the parcel and warn beforehand about this?! I’m not a frequent parcel sender and I don’t know all the details but I did trust employees that if something is wrong they’d warn us
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September 2024 by N Ort
Withhold packages if name isn’t associated with P.O. Box. I filed a complaint with the postal inspector office.
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August 2024 by Cotm Hg
Overall they fo a good job. The place is clean. Workers have been kind , helpful & respectful. It would be great if they can repaint the lines in the parking area.
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August 2024 by Alexa
Post master lady is horrible. Super unprofessional and withholds packages. Went in after never receiving my package (7 days late). She asked me to show her tracking number and I gave it to her she entered into her computer and went to the back to look for it. She comes back and says “yes I have it” so I ask her “well can I get it” and she said “NO”. Said I needed to wait for a second notice slip when I never received the 1st slip to begin with. She said I could get it trrw when she put it in. The next day comes and still no slip. My father went into the office and another lady said “ I can’t give you anything until she was there” why? At this point it seems personal and she is purposely withholding our stuff. Now the other lady is withholding our packages as well. She has no right She works for the postal service she isn’t the owner of the post office but refuses to give us our packages. Mind you our packages in the past are always lost and it’s a hassle. Till this day we never received our package.
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August 2024 by DEV ESTATOR
Horrible service, the lady working there at front desk is super unprofessional and has a horrible attitude if i could give this place zero stars i would. Packages are always missing, and they with hold customers packages.
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June 2024 by Ismerai Marquez
Change your time if you close at 10am instead of 11am it's just a waste of time at this point
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May 2024 by Liliana Medina
Worst experience clerk in front horrible and rude to people need new people just horrible
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May 2024 by Jackie Valdes
Just horrible. Don't do it. Go somewhere else..
