Metro by T-Mobile offers prepaid plans and phones from brands like Apple and Samsung. Reviews note both positive and negative experiences. Some customers report great customer service and feeling they got a good deal, with staff described as awesome and going out of their way to help, even with situations like unlocked phones. Other reviews strongly criticize the store, accusing it of trying to nickel and dime customers with fees for services like password resets. These customers advise going elsewhere to save money and avoid store visits.
