Metro by T-Mobile offers prepaid plans and phones from brands like Apple and Samsung. Reviews note both positive and negative experiences. Some customers report great customer service and feeling they got a good deal, with staff described as awesome and going out of their way to help, even with situations like unlocked phones. Other reviews strongly criticize the store, accusing it of trying to nickel and dime customers with fees for services like password resets. These customers advise going elsewhere to save money and avoid store visits.
The gentleman working the counter is super knowledgeable and polite
February 2026
Customer service is really good . Good promotion and you really get a good deal .
December 2025
Its always easy to do business when activating a phone or other basic needs, but when it comes to in stock items, I've been here twice to get a basic phone and each time they didn't have it in stock. The last time being the Samsung A36 for my mom. Had to drive a few miles away to a different store off Hwy 10.
