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February 2024 by Dezirae R.
We took our 4 month puppy Oreo in for her first grooming! Autumn was AMAZING!! She updated me (I'm sure she could tell I was just as nervous as Oreo) and gave her the best 1st hair cut. We were nervous because we have seen how hair maintenance could be a hit or miss. Not with Autumn! We definitely recommend booking with her and will be back
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February 2024 by Unidad Kafe
They have the best cats/kittens for adoption. They keep them well fed and they are super friendly. Definitely thinking of taking one home
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February 2024 by Name Less
The online pickup service is terrible with this store and the Lake Worth location. I don’t mind going into the store even tho the food should be brought out to my car. But to have to wait in line inside the store defeats the purpose of me ordering online. Please hire more people!
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January 2024 by Mariuxi Orta
Good place to get ur fur babies and not so furry ones what they need .
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January 2024 by Lori D
Pet training and grooming services are great with friendly staff.
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January 2024 by Dakota Brohammer
Always clean, with friendly employees
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December 2023 by Beth Cusack
They take great care of their customers. Kind, efficient, and knowledgeable. Store is clean and well stocked. I trust them with our pets needs.
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November 2023 by Julian Zepeda
I am very disappointed with the help I received. I placed a pickup order on 11/12, 2 hours before closing. on my email it said it should not take more than 2 hours to complete my order. I headed my way into the store 1 hour before closing just to check if it was ready. Instead of getting the help I needed she gave me her attitude and told me I was being impatient when all I was doing was checking. Furthermore, she told me to come back 11/13 at 9am to pick it up with an email confirmation. The confirmation email didn't go through until 10:30am. When I arrived, they only gave me 3 items and 1 out of 14 toppers I had asked for. Not only that but the section for pickup was a complete disaster she herself, couldn't find other people’s orders when they would come and pick up. Lastly, to put the cherry on top, I decided to go and look for the items that were allegedly not available. I found every single item that was on my pickup order after the manager said they were out of stock. I had to pay double and now I have to wait for my refund. Not sure what's going on with the management, but they sure do have a mess everywhere. Hopefully she processed my refund right at least...
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September 2023 by Big Daddy
I came here with my wife to check for a chameleon and Angela was so helpful she explained to us everything from A to Z. She’s very nice and professional. Thank you
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September 2023 by Oliver Maltipoo
John was a delight. He took the time to thoroughly explain all about the conure bird, from its unique characteristics to its varied temperaments. John is friendly, energetic and a great person to hold a conversation with. He’ll certainly get ya where you need to go.
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September 2023 by Angie McComb
I shop at Petsmart a great deal and today I had the worst experience that I have ever had at a Petsmart. Myself and an employee rummaged through a bin of life jackets that were on sale. They were all marked $14.95… I have a bulldog, so it took a minute to find the proper size. She helped me and then went and told the front. When I got up to the register the lady is like oh some of these are not marked right. I said well in the bin, it said $14.97 for all not jist some, which is why I spent 20 minutes looking for the proper size for my bulldog. She calls over a manager who then goes and looks but never comes back. He says no it’s 2495 and nowhere was it marked. This particular life jacket that I was buying was the only one in that size, had no tags on it… None. So I know it was a return anyway. They were lacking in the most important thing that a person needs that is going to be dealing with the public and it’s called customer service. I will never come back to the store and I don’t recommend anybody come and shop at this Petsmart , drive an extra five or 10 miles to a different store, if at all!
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August 2023 by Chris A.
I've been here several times and never really had a problem with them.The only thing I can say is,their prices are a little high.Other then that everyone there has been friendly and I've always been taken care of.
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July 2023 by Qainat Muhammad
Horrible grooming experience. My dog looks naked. I showed them a picture of what I wanted my dog to look like, and it seemed like they buzz-cut my little girl—never going again!
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July 2023 by Dacrie M
All of the employees are so friendly & helpful. My 2 boys have difficult to find foods & they are almost always in-stock at this location.
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July 2023 by Makayla P.
This location actually cares about their animals and educates new customers wanting to adopt. Minus the betta fish situation, that PetSmart corporate needs to fix, all is great there! Give the night crew a raise!