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March 2025 by Beth G
Great customer service!
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February 2025 by Micaela Rivas Gordillo
Tried going in to get a double charge off my account but a lady with long hair and glasses basically was just trying to get rid of me.. Told me I could remove it myself from that app, that was her way of solving my issue. When she tried doing it herself, she didn’t even know how to. She gave me a loyalty number to call even though I mentioned they were of not help that’s why I came in person. She was also just flirting with an associate as I was waiting for her to write the number… extremely uncomfortable and unprofessional.
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October 2024 by Rhonda Johnson
Great customer service
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October 2024 by Dustin Smith
It is the only store near me I brought a new phone online and the lady that help was rude and disrespectful and this is not the first time and she told me that if she help me with the transfer of the old phone to the new phone it was going to be $10 I told her that I only have $8 and she said you will have to do it on your own it is $10 for me to help you I am not good with technology because I am autistic they don't care if you autistic or not they will charge you for help and I don't know what to do I only have $8 and they still don't want to help I am thinking about going to Tmobile because at least they will help me with the issue that this place with not help with
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September 2024 by Jennifer Gonzalez
Amazing customer service!! Extremely helpful & so kind! Definitely recommend asking help from Ocean & the Manager Dani! They go above & beyond thank you so much!! :)
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August 2024 by Sue E R
When it's the young ones in the store very poor customer service. They don't want to help you really, especially if you're not buying. I'm not going back, I don't know when the super young ones are in there
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June 2024 by trevor gamble
These @$$ hats caused me to be charged a non returned device fee. I knew I should have received a receipt or something. They said it was all good. I hate this store, now!
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May 2024 by Jill Mitten
Josh was so helpful and answered all my questions. He spent a lot of time with me explaining everything I was unsure about. Great service!
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April 2024 by Patsy Ann
Wonderful and helpful staff. Kennedy was so very sweet & answered all my questions. I ran into some issues getting switched over from my old provider and the whole staff was so helpful in getting me all set up & squared away.
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March 2024 by Skyler Greyson
Kevin was a pleasure to work with. He deserves a management position. He listened, came up with a plan and executed.
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February 2024 by Halloween Fanatics/TX
No cell phone company has perfect location. This one is close.
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December 2023 by Susanna Lily
I had the best experience with Lee he was so helpful and knowledgeable the whole team was just amazing, I loved how everything went so smooth!
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November 2023 by John Angarone
Both of the managers named Josh and specialist Lee were absolute warriors. These guys stayed late to resolve my issue and not once did they give up or throw in the towel because of a road block. And there were a ton of road blocks. The issue was with tmobile and number porting. But these guys knocked it out of the park. True dedication. Excellent customer service. This is exactly how it should be. Do not get confused with another verizon store further up in the same shopping center which is just an authorized retailer.
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November 2023 by Porchia Jones
I had an amazing experience at the Verizon store, all thanks to Jordan Morris, my sales rep. He went above and beyond to ensure that my mom's birthday present was truly unforgettable. Not only did I receive a discount for porting in a number and taking advantage of in-store purchases, but I also ended up saving money on my overall bill with additional credits for adding multiple lines of service.
What impressed me the most was the exceptional customer service provided by Jordan and his peers. They not only set up every device flawlessly but also transferred all the content seamlessly. They were able to answer the questions we had. It didn't feel transactional; it felt like gaining a new friend while saving money.
If you happen to be in the area, I highly recommend visiting this Verizon store. Being a corporate location, Jordan has the advantage of utilizing internal contacts to resolve any issues you may encounter. Moreover, his expertise in customizing plans that suit you and your family is truly commendable.
When you visit, be sure to ask for Jordan Morris. Trust me, he is the best!
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November 2023 by Roman Katsev
Came in to trade-in two phones after using an upgrade promotion. Asked for a paper receipt because email confirmation of trade-in did not come through. Waited 50 minutes to be told that they cannot produce a receipt that outlined the completion of the entire order. Customer service here is abysmal. Complete disregard for peoples time coupled with poor communication. Would leave 0 stars if it were possible.
