O'Reilly Auto Parts store #4388 on Josey Lane in Farmers Branch, Texas carries parts, tools, and accessories. It offers services like free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. This location can resurface brake rotors and drums and has a free Loaner Tool program. Reviews describe it as hands down the best experience at an auto parts store, with a team that is beyond helpful and kind. The staff is noted for being very friendly, polite, and trying to be helpful, taking care of customer needs. One customer stated they would return if they needed parts and gave thanks for all the help. Specific praise highlights exceptional service where an employee went above and beyond to assist with a vehicle overheating, offering to drive out with coolant and providing guidance. However, some reviews note that the staff can sometimes seem inexperienced or get upset when asked questions, and there can occasionally be mistakes with parts. Overall, customer service is frequently mentioned as not being a problem, with staff described as sweet and customer service focused.
Helpful and good stock. I ordered online and picked up the next day.
January 2024
Friendly manager and eager to help out. The prices are a little bit higher than competition but the service is good and they always have everything in stock.
September 2022
This was hands down the best experience I've had at an auto parts store. J R and his team were beyond helpful and kind. J R is the manager who's kind, thoughtful, and customer service focused. This is the store I'll return to if I need auto parts Thanks again for all of your help!
