“Highly recommend this location for your uhaul needs. Had a slight mix up with the trailer I reserved not being available and I needed it that day. Rick went above and beyond and located another trailer not far away and even went out of his way to meet me there and get me going since that particular location was closed. Thanks Rick- Everything went smoothly on my trip.”
“I have been there twice for supplies and both times have received excellent service, including given a rug bag that a customer had left behind, for no cost. Very friendly and competent.”
“I rented a truck over the weekend. The staff here was not only friendly but very thorough. My truck was clean and had everything I requested already put in the back. I will definitely use them from now on.”
“The ease of the process of renting a u-haul truck was quick and efficient. The owner was super nice as well as the lady who processed our rental. Will highly recommend.”
“I live in Houston and rode my motorcycle to Gilmer TX to visit my parents grave site. As I was heading back to Tyler to get a room for the night, I noticed the pressure on my rear tire had dropped about 5 psi. After checking in, I checked out the tire and pulled out a small nail. Tried plugging it and was unsuccessful. Called 5 motorcycle shops and they said they wouldn't work on my bike. Next step was to find a U-Haul. One just South of my motel. Tried calling before business hours. Edgar called me back (without me leaving a message). Explained my situation and he was on it. Showed up and he already made arrangements with a sister store to get the 15' truck I needed. Edgar went beyond expectations to assure things went smoothly. Certainly, a bright spot for the day. Thank you U-Haul and especially Edgar.”
“I rented a Penske truck from this location but was told I had to drive an extra 10 miles to get my truck the day before. Okay, bad experience, I thought.. but day of move in, after picking up and driving the truck from the other location for 5 miles, I ran into an issue that required returning the truck. These guys worked tirelessly to find me another truck and never once blamed me for the issue in the first truck. Friendliest people I've ever rented from and that absolutely made up for having to drive further! I don't think I'd ever go back to Uhaul!”
“This was by far the best u haul experience ever. Wonderful customer service, they showed genuine care and concern. Plus this is the coolest lobby/ waiting room I've ever seen.”
“Very pleased with Lana, manager of AAA Shilo Storage. She explained everything clearly. Grounds and office area very clean & organized. My first time to use this facility and would highly recommend to anyone.”
“The lady (forgot her name and she told me twice...sorry) who assisted me was very nice and super helpful! I would definitely use this location again! When customer service is top tier you will always return!”
“Melissa was very good she worked with that's very well good business Is she made sure that our hours were accommodated and she made sure that we felt comfortable enough booking it”
“We rented a UHaul truck here. It was super quick and the owner is nice! Obviously they do auto work, but with more than 25years experience you can rent UHaul equipment/vehicles here. I will definitely be going back once our home is ready for move in!”
“Honestly best storage company in tyler. Love the customer service there employees consist of a mother son duo from what I could understand and honesty so glad to see it. They have amazing coustomer service and the happiest attitudes. All questions and concerns with services were answered and solved fast and efficiently and with the kindest most positive attitude. Could not recommend a place more! If you need a storage unit for a good price and or a good uhaul experience hit them up because you know u-haul can be a hassle but they will solve all your u-haul problems for you and get you on the road asap.”
Open 24 hours
10370 & 10416 FM 346, Whitehouse
Truck Rentals
“Pretty good location, if you live in Whitehouse. My unit was clean when I purchased and the process was fairly easy. Check in and out is easy through a keypad on site. I'm not a huge fan that the actual office is in Tyler, but I've not needed them yet. Really wish there was someone more local if there was an issue. However, I'd definitely recommend.”
“I can’t say enough good things about the owners.
They have been so patient and the willingness to work with me during the absolute hardest time of my life.
They have the cleanest storage units and the grounds are also extremely well kept.
Also very secure with gate. Thank you so much for all you do!”