JCPenney Portraits receives reviews praising specific photographers for their exceptional service, while also noting operational frustrations. Multiple customers highlight photographer Melissa as wonderful, amazing, patient, kind, professional, and attentive, especially with children and toddlers. She is noted for making photo shoots smooth, fun, and easy, with pictures that turn out amazing. Another photographer is commended for great patience, professionalism, and kindness, particularly in accommodating a child with special needs. However, a significant criticism is that the studio now rushes customers due to shortened session times, leading to frustration. The reviewer states it feels terrible to be rushed and that this is not good customer service. They express a desire for the studio to return to its previous way of operating with more staff, suggesting the current model may cause them to lose people. Despite this, the photographers themselves are consistently recommended, with one customer noting the pricing cannot be beaten and recommending a membership for frequent visits.
Adam took these! He gave us everything we wanted and never once said no. You can’t beat the JCP price.
August 2024
Melissa was the BEST photographer I have had in a studio. She was patient and kind with my granddaughter and strove to get the best possible shots. Her pricing can’t be beaten! Professional in every way. Always ask for Melissa!
July 2024
Melissa is wonderful! We've gone twice to see her for portraits, and they turn out amazing every time. She's especially great with toddlers!! If you plan on getting pictures done more than once a year, it's worth it to get the membership! Definitely recommend.
