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February 2024 by Dona T.
This location has been has great service for me. Follow a few simple instructions and you can be in and out in 10 minutes. Print out your Doctor's orders. Take them with you. Do not fax or email them. MAKE AN APPOINTMENT! It isn't hard- you don't even have to make an account- you can make, change, cancel as a guest. If they don't have a time you want , just make one and keep checking for the one you want. Other people cancel. I wanted one for this morning as it is a fasting blood draw. Over weekend only Tuesday at 11:20 was available. I woke up, checked, and BOOM! A 9:30 today (Monday) was open along with several other times. I rescheduled , showered , got there , checked in at 9:20 and was out by 9:30. Sherbet was polite, skilled. And we chatted while she worked! I promised her I would leave a great review!
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February 2024 by bart75028
I go to Quest because their phlebotomist's are very good at sticking me with one shot. Not everyone can do that.
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February 2024 by kirk puls
Terrible service. I arrived around 9am and checked in on the iPad as a walk in. I was given a 11:20 appointment. I accepted and received a text message to confirm appointment. I confirmed it and clicked on the “I am here” button. I sat patiently in the over crowded waiting room. My appointment time can up and was not called back. I tried stopping a technician to ask but was told to wait in the lobby. The next tech came out so I asked her. She said they would call me back and wait in the waiting room. I waited another 20 minutes. The next technician came to the door and I asked again. She told me to wait in the lobby. I mentioned to her that I had an 11:20 appointment. She didn’t care, simply told me to wait. Final another technician came to talk to me. She asked how did I check in so I told her I used their iPad. She said they didn’t have my appointment in the system. I showed her the email I received showing that I had checked in. She said sometimes the system doesn’t work right. At this time 2 other patients also spoke up and said they had not been called and their appointment times had passed, too.. Both explained they also checked in on the iPad. The tech was not compassionate and told me that my only options were to check in again as a stand by or make an appointment for a later time. I was supposed to work today but have spent to entire morning trying to get my blood drawn as part of my pre-op. Now my estimated time to get blood drawn is 1 hour and 20 minutes. The staff here does not care that their system was at fault. They only work by what the system provides them. It is required that I fast for this and I am so hungry.
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February 2024 by Yesenia Montoya
Very good experience at this location. My 9 year old has to get blood drawn every 4 months and this is the location we always go to. Her veins are very deep and hard to get to but they always do a great job.The check in process is fast and efficient when you have an appt.I have noticed when you are a walk in they usually take longer so always try to have an appt set in place.
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February 2024 by Paym King
Quest staff is the best humans every. We always have a calming, fun, silly experience. They are wonderful. Quest lab is the only place my husband and I will ever go for blood work.Thank you for always being so welcoming and a pleasure to have test performed.
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February 2024 by Scott Latimer
Love the electronic check in. Very efficient process and a super competent tech.
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February 2024 by Kristen Miller
Sometimes I get nervous and pass out from getting blood taken and the lady that I had was very nice and helped me through the waiting.
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February 2024 by Yvonne Mitchell
I wish I could remember the technician's name, she was awesome. My veins are usually really difficult to draw blood, but she not only was able to get blood from the first stick, I barely felt it. Its not often I'm able to say I had a good experience having blood drawn, but this one was super easy and quick. I will definitely continue to use this location for when I need to have labs done.
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February 2024 by Amanda Muckle
Hands down the best lab I’ve ever been to. They were very professional and knowledgeable! I am a very hard person to get blood from and they did it perfectly! The lobby was very clean and comfortable. So happy I chose this location! Thanks y’all
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January 2024 by jose Barriguete
Lack of professionalism, lack of communication and then they treat you as if it was your fault… terrible experience
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January 2024 by Mehret Cahill
Quest Diagnostics lab provided an exceptional experience for my family member's visit. The check-in process was seamless, and with an appointment, there was no wait time. The staff was proficient and professional, making the entire visit efficient and stress-free. Highly recommended this location for anyone in need of laboratory services.
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January 2024 by Lisa Nicole
I came in for a bloodwork order. Apparently my doctor added tests that I was unaware of. Keeta was initially going to complete my blood work. I ended up walking out as a result of her unprofessional and condescending behaviors. Thankfully Margie was able to assist me and was very friendly. As I was walking out Keeta continued to patronize me. I have never been to an establishment so hostile and I do not plan to go back.
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January 2024 by Hannah Seymour
Disappointing lack of professionalism.Also, as of 12/22/23 Quest does not receive orders online from Baylor Scott and White?? Required me to provide paper copy, although my Doctor send me the backup proving they had sent labs into quest. The rude impatient attitude was entirely unnecessary. You could have simply looked up the labs for me, or confirmed who I was? I will not return to this location.
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January 2024 by Scott Troxel
The worst. "Kiosk" check, in other words, no human to help, snarling girls that hate their job, hate the clients and hate life treating you like you are cattle. This is a high volume, zero people skill nightmare. The snarling person I got could not figure out what the prescription was for and treated me like it was my fault. I just grabbed the script and left. I will NEVER go to this horrific nightmare again.
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January 2024 by Jan Brashear
Went to pick up a specimen cup for my granddaughter. They told me I had to make an appointment. Made the appointment & was told I'd have to come back later! WTH? It's not a blood draw, just give me the $.23 cup! Ridiculous
