Metro by T-Mobile on Pinson Rd offers prepaid plans and phones from brands like Apple and Samsung. Customers report great and helpful customer service, with friendly and sweet staff who walk them through options. The process for switching or upgrading is described as easy. Employees are noted for handling situations well, being extremely helpful with service problems, and even helping to save money on bills. Many customers express love for this location and recommend it, with some traveling specifically to visit this store for its consistently helpful service.
Monica has great customer service. She is very helpful and has a great attitude. I would highly recommend this store to family and friends.
January 2026
Great assistance received! 🙂 Went in to add my insurance coverage back due to purchasing a new phone. The gentleman was very helpful, knowledgeable, and I received the assistance that I was needing. Quick and efficient. Thank you.
January 2026
Monica was very nice and helpful ....definitely will be coming back to this location whenever I need help
