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October 2023 by David Grimsley
Great service
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September 2023 by Cinnamon
My son and I like this location alot. We went in today and Daniella was extremely helpful and helped us with a problem we were having with our service. She was so nice and even saved us money on our monthly bill.
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July 2023 by Jared Gilbreath
I love this location. We drive from Terrell to this location any time we need to go in store. Great customer service and always helpful.
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March 2023 by Yasin Ho
These are scamers, be carefull. I purchesed 2 lines from them, when I arrived home and checked with metro customers service, they stated all is setup wrong and my montly is $110, not $60 as it was prommised. I specificly asked them the montly for both lines will be $60, every month, she checked and confirmed, Yes! they lie to you and do all posibole to scam you, bc as you know they are not real metro, they are just dealer so, be carefull walking in this place.
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January 2023 by Cynthia Coffelt
The service for the Forney area is very bad and has been for a very long time. I am now getting a house phone. There is no reasonable good cause for the time it's been.
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November 2022 by Cat Talks
Please don't waste your time with this store. The employees are incompetent an have ZERO customer service skills. They don't give you any information about the features on the phones and can't resolve simple issues. If you buy a phone that doesn't work and bring it back the SAME day they don't even realize that they shouldn't charge you another activation charge without you insisting that they call customer service or a manager. I don't have the time or space to type out all that went wrong at this location. Just don't go there!
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October 2022 by Everett Knox
Fair prices for fair cell phones. If you need one quick and don't want to spend big bucks, this is a good place. There operatives are friendly and helpful, but not for difficult problems. You must solve them yourself. Same thing years later.
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September 2022 by joshua lopez
Great customer service. My favorite location where All the employees go out there way for customers. Noemi, Kathy, Daniella, Karina.
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September 2022 by Steve Mont
The young lady was nice and she knew what she was doing. Had an great attitude.Thanks
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August 2022 by Stephanie Coffman
I had to go in 2 days in a row to get phones for my kids. Arianna is a ROCKSTAR and so sweet and helpful. She remembered me and I felt very welcome in the store, unlike other experiences I've had at other stores. She helped us find the right phones for them with the best deal. Thank you Arianna!!!!!!
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August 2022 by Jace Baker
I was NOT happy about not getting the phone I wanted. I was with Consumer Cellular.. So I didn't qualify because they are now ATT. I don't think that is fair at all. I LEFT ATT because of EXTREMELY POOR and UNPROFESSIONAL customer service. Had I known Consumer Cellular was under ATT I would have left. Again.. I don't think it's fair. The manager at the Forney store did find a phone close to what I wanted. Again...She was AMAZING!
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June 2022 by Halie King
Jasmine was working tonight. if you want to call it that. She must have had better things to do today than do her job. I showed up 10 minutes before closing and she refused service. there was another couple out side that said they got there 10 minutes before that and she refused them as well being very rude and disrespectful. terrible business. i have not ever had that kind of trouble with metro. she was absolutely ridiculous
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December 2021 by Wendy See
5 stars for great staff...Arianna and Kate ROCK!! After dealing with little to NO help via other Metro locations and the customer service line, Katie and Arianna here at the Metro in Forney were God sends!! They tried everything they could to help before I had to file an insurance claim. After my claim went through & I received the new phone I was not able to activate by following the instructions sent to me. After being on hold for more than 30 mins with customer service, I went back to this location frustrated & done dealing with these issues that I did not cause. Katie and Arianna were so great getting my new device activated and even had their own phones holding calls with customer service for me. Thank you ladies for helping to fix this nightmare. This is the only location I went to that actually tried to help me. Bless y'all!
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August 2021 by Jasmine Gallegos
This is the first time ive had someone explain everything so clearly to me. Grecia attended me with so much care and made me understand the process of unlocking my phone. She was so sweet and patient.
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June 2021 by Donna Parker
They weren't helpful or understanding.
