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January 2024 by J C.
If you're in a pinch for a room in downtown Ft Worth, would suggest. Staff is extremely hospitable, allot is in walking distance and heck it's a place to lay your head and sleep. Retro feel doesn't really match the feel of the district, they only clean if your request, and only parking is valet which takes your vehicle off property.
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November 2023 by Brandi K.
This is a perfect hotel for solo business travelers! I work often in DFW and prefer to stay in downtown Fort Worth. The bar area is such a great place to network and meet people. The bar staff is really great about giving recommendations on not only great drinks/snacks but also on what to do in the area. The rooms are spacious, comfortable, well appointed, and great for working in if you like privacy. Already have my next trip booked.
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October 2023 by Chelsi H.
Horrible business practice. I was charged twice through this company and they refused to refund my debit card. Do not stay here. Front desk person is extremely rude and general manager did NOTHING help with my issue. Definitely not worth the almost $300 I paid for one night say.
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October 2023 by Kyle Flanagan
I would advise calling after booking to ensure you're getting what you booked. We booked a king room online, but after valeting our vehicle and waiting to check in, all that was available were rooms with two queen beds at the king rate! They even confirmed that we had booked a king room. We canceled and went elsewhere.The lobby looked like it was a great place to stay, but can't comment on the rooms themselves.
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October 2023 by Amy Davis
Event/Conference team were AMAZING! We had a conference of 80 people they went above and beyond to ensure we had a great experience! I never like food served at conferences but Christina, Ravonda and their team cooked up delicious food for us all week. The event team even dressed up as big unicorns to delivery cupcakes to our event, they all went above and beyond for us!
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October 2023 by Blush Rose
The hotel itself is nice, clean and stylish, but the management is atrocious. Sharon Wilbourn is the absolute most miserable person I’ve ever met. She lacks any sort of empathy, compassion, or kindness. I have never been spoken to so aggressively or rudely while trying to resolve an issue— which remains unresolved. I will update this review after speaking with their corporate office but I would never stay here again. As someone who travels frequently for business and for pleasure, this place is a no-go. Very disappointing because I love the San Antonio location and have had nothing but positive experiences.
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October 2023 by Kevin Culpepper
This short “staycation” at Aloft has made me never want to stay at this property ever again. I have stayed at this property before and had a great time. The first night I came home from dinner and went straight to sleep. When I woke up and was remaking the bed I noticed a dry spot about 12 inches in diameter. Upon inspection and unfortunately smell, it was dried urine. The front desk clerk was quick to remedy this by giving me another room. When I asked to speak to the manager she dismissed my concerns as “laundry detergent”. When I asserted that as a healthcare worker I am aware of what urine is she and another worker wanted to come to the room to confirm. On arrival to the room she once again said it was laundry detergent and tried to explain this away. I persisted that she smell the “laundry detergent” and she refused, but another worker with her smelled the spot and confirmed it was dry urine. Instead of apologizing she doubled/tripled down and asked me why I didn’t check the sheets before going to bed. This was a slap in the face. I was unaware I needed to check my sheets for a “clean” hotel room as I was supposed to be the only person who had been in the room. I found the manager to be disrespectful and dismissive. Her “solution” was to offer me half off of my second night but being so disgusted by the treatment on what was supposed to be the anniversary of accepting my job, I decided that staying at my own home in un-urinated in sheets was preferable. I will not be staying with Aloft again and I’ll be making sure to tell my friends and coworkers not to stay there either.
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October 2023 by Courtney M.
The hotel itself is nice, clean and stylish, but the management is atrocious. Sharon Wilbourn is the absolute most miserable person I've ever met. She lacks any sort of empathy, compassion, or kindness. I have never been spoken to so aggressively or rudely while trying to resolve an issue-- which remains unresolved. I will update this review after speaking with their corporate office but I would never stay here again. As someone who travels frequently for business and for pleasure, this place is a no-go. Very disappointing because I love the San Antonio location and have had nothing but positive experiences.
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October 2023 by Donya Garrett
Nothing but good things to say about this hotel . When we first arrived a young man named Julian checked us in . He was very professional and sweet . We reserved 3 rooms and requested they be close together and sure enough they made it happen . All 3 rooms were super clean and the linens smelled so fresh .Next morning went down for breakfast snacks , they have complimentary coffee and a nice little area with bagels,cereal,muffins etc available for purchase . The lady’s in charge of that area were super sweet as well !!Will definitely stay here again .
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October 2023 by J C
Currently at this hotel but wouldn’t recommend staying here. Heard loud street noise last night the walls are very thin. I am on the 11th floor but still loud. Check in took a very long time. Just tried to order room service but they basically don’t have anything on the menu so I just hung up. You can’t call the front desk I’ve tried 3 times. Have to go through automated call with computer voice and then you get put on hold and no one answers. Not a good place to work either the office chair in room is the only chair and it’s solid hard plastic you’ll have to just sit on the bed the chair is like sitting on concrete. Only 2 more nights and I get to leave!
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October 2023 by Val's Travel Adventures
We stayed here to go to a festival down the street. The room wasn't ready, so we went to the bar for a drink. It was a busy weekend so don't really blame them. Room was gorgeous! It has an amazing view with it being a suite. It was clean and the shower was nice and big! There was lots of restaurants and retail stores to walk to. Will definitely stay here again!
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October 2023 by Meghan Brazzelle
I stay at Aloft’s almost exclusively for work. Love the comfort and customer service. This location’s phone didn’t allow outbound calls; I specifically needed to call the front desk. I finally called the general number to ask for one towel. I informed her that I didn’t need it until the morning but she insisted to tell me that she couldn’t have it there before 11pm but I could come down and get one. Simply, she was too inconvenienced to listen to my request.
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October 2023 by Elizabeth McFarland
Very strange layout of the room - there is a frosted glass wall separating the bathroom and sleeping area, and you can see the outline of people showering, which posed a very uncomfortable situation for the teens I was traveling with. Otherwise beautiful rooms with floor to ceiling windows (with blackout curtains for privacy!), great location.
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October 2023 by Charles G
Clean, efficient hotel. Our bartender, Monday evening, October 1st, was outstanding. She was polite, friendly and hustled to serve several guests single-handed. Toilet flush is extremely loud but not a big deal. Valet parking was efficient.
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October 2023 by F8559BYhelent
Outstanding staff on all levels. Perform duties above and beyond terrific. Great location near good restaurants. My friends also enjoyed the amenities and found the lobby lounge area a great spot to meet, laugh, and make plans.
