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October 2024 by Reginald Andrews
Great service! Everyone was great!
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October 2024 by Andrew Munson
Handled my add on service needs on the day of my original appointment.
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October 2024 by Dinah Anderson
Being at Auto Nation North Fort Worth was a pleasant experience they were quick and professional and they had a nice waiting area.
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October 2024 by Mary Thorman
Great Job. Thanks Makayla.
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October 2024 by Christopher Hvegholm
They will get you in just about any-day you want, but they don’t manage workload or time well. Example, I had an appointment for an oil change and tire rotation and alignment. Took them two and a half hours and they didn’t do the alignment. Who takes two and a half hours for an oil change with an appointment? Additionally, they do not provide loaner cars if they need to do warranty work, even if you buy a high end vehicle, they are “5-6 weeks out on loaners with a waitlist of 56 people”. This is absurd and they should just partner with a rental car agency to prevent this.
Bottom line, they didn’t do what I specifically asked them to do, aka the alignment, and took far too long for a simple oil change. Appointments should take priority over walkins.
Waiting room is a glass box with no TV or sound or music. Just pure silence. No amenities either, like water, snacks or sodas. They should take a page out of Five Star Subarus book, look how they run their service drive, it’s amazing. Plus Five Star has FREE snacks, coffee, and soda machine. You truly feel valued where as this dealership makes you feel like a burden then a valued client. Pretty sad as the highest end Subaru is mid level Stalinist pricing, what’s the deal?
Sadly, I will go back as they need to fix rust issues in a new vehicle, its under warranty, but I’m not confident it will be handled right, especially since they didn’t do what I asked for during routine service visit.
Giving three stars for now, but will edit once the warranty work is done, it will go higher or lower depending on the turn time and repair quality
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October 2024 by Joe Anthony
Great customer service! Highly recommend.
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October 2024 by terry Matravers
The staff at CDJR North Fort Worth are top notch!
Professional and personal….. Gold Star treatment
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October 2024 by Rick Russell
The service reps are great. I get updates via text messages and the reps are very professional and friendly. I'm glad I bought my RAM here and I'm glad I get it serviced here.
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October 2024 by aaron hernandez
Just under 3hrs for an Oil Change even though I had an appt. Arrived on time for the 10:45am appointment and was driving off the lot at 1:36pm. When I followed up at 12:50p and they said it was on the lift now, 2hrs after I arrived.
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October 2024 by Michael Lund
Wonderful place to have your car fixed.
Good customer service.
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October 2024 by Mike Williamson
my lifetime battery died. The car could be jump started but then the engine would die. I could not get my car to Autonation to get the battery exchanged. I called the manager and explained that I could not get the car to him without the probablity that I would be stuck on the highway.. Prior, I had already had the car at the dealership and they had verified that the battery was bad. I told the manager that I could remove the battery myself and take it to him for an exchange. The service manager said that that was not the policy but since I could be stranded he would make an exception. I removed the battery and took it to Autonation Chrysler-Dodge and the battery was exchanged without any problems. My service rep was not in at that time but I will be back next week to complete the paper.
GOOD CUSTOMER SERVICE.
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October 2024 by Michael Fish
They did a great job no complaints here. Thanks
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September 2024 by Ja Banner
Very friendly. Great customer service. I’m glad I went to get the work done on my car.
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September 2024 by francisco ontiveros
I had the pleasure of working with Fares Sultaneh at AutoNation CDJR North Fort Worth, and I couldn't be happier with the service I received. From the moment I walked into the dealership, Fares’s professionalism and knowledge were apparent. He took the time to understand my needs and preferences, guiding me towards the perfect Jeep that checked all the boxes. Fares’s attention to detail and commitment to excellence made the entire Jeep buying process seamless and stress-free. Throughout the negotiation process, Fares demonstrated transparency and worked diligently to secure a fair deal. His straightforward approach and exceptional customer service skills made me feel valued and at ease. Thanks to Fares’s expertise and dedication, I drove away in my dream car, confident in my purchase. If you're looking for a car salesman who goes above and beyond to provide outstanding service, I highly recommend working with Fares Sultaneh at AutoNation CDJR North Fort Worth. You won't be disappointed! Thank you, Fares, for your exceptional assistance and for making my Jeep buying experience truly remarkable.
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September 2024 by Kevin Buehler
Skylar with AutoNation was great. We were moving our daughter into college. We were traveling from out of town and our Jeep broke down late on a Saturday in Ft Worth. I spoke with Skylar, and she walked me through on what I need to do to get our Jeep towed. We finally got our Jeep towed to AutoNation, and she stayed late to get us checked in. I knew they were closed on Sunday, so I figured we wouldn’t hear anything until late Monday. But I started receiving texts from her first thing Monday morning, about the status of our car. She knew we were from out of town and stuck at a hotel, so she escalated everything. And our car was fixed by noon! We truly appreciate what Skylar was able to do, and she kept me updated and informed the whole team. She was AWESOME to work with. I truly felt like she honestly cared about our situation and wanted to help us out. Thank you Skylar, I will definitely recommend you and AutoNation!
