About AutoNation Chrysler Dodge Jeep RAM North Fort Worth Service Center
AutoNation Chrysler Dodge Jeep RAM North Fort Worth Service Center is a large local service center for CDJR vehicles. The service representatives are frequently described as great, professional, friendly, and awesome, with specific praise for their communication via text message updates and for going above and beyond to help customers, including those in difficult situations. There are instances noted of good customer service and management making helpful exceptions to policy. However, significant criticisms are present regarding operational efficiency. Customers report that appointments are not managed well, with simple services like an oil change taking an excessively long time and sometimes not including all requested work. The warranty service process is also criticized, with reports of no loaner cars being available for warranty work and extremely long waitlists for them. The waiting room is described as lacking amenities like TV, music, water, or snacks, making the experience feel impersonal and leaving some customers feeling like a burden rather than a valued client. Some express a lack of confidence in the service center properly handling necessary warranty repairs.
Brought my vehicle in for a recall. They got me in and out in about 4 hours. Thanks guys!!
July 2026
Very friendly and knowledgeable staff .. Brenden assisted me in trading in my Jeep , he patiently assisted me to explore my options ..I would recommend this sales person to anyone interested in purchasing or trading in their vehicle..
June 2026
Took my truck in for cracked engine manifolds covered under extended warranty. Warranty company was difficult to deal with incorrectly coding certain parts and expected me to pay the difference. Skylar was great repeatedly calling them to settle the discrepancy and getting them to cover what they should have!
