Bank of America (with Drive-thru ATM) is a financial institution that has taken proactive steps to enhance cleaning procedures and limit the risk of exposure, following the Centers for Disease Control (CDC) guidelines and local restrictions. The bank may temporarily modify its hours to best serve its clients, who are encouraged to use the Mobile App or website to check the available services in their area. The reviews suggest that the bank needs to hire more staff, as customers often experience long wait times, sometimes over 30 minutes to an hour. While the existing staff is generally described as nice, one manager was reported to be rude, especially during a large transaction benefitting special needs kids. The reviews express concern for the bank's disabled and elderly customers, who may struggle to wait in long lines. Overall, the bank's services seem to be in high demand, and additional staff would help improve the customer experience.
Everyone in this bank is really nice. They just don’t have enough staff working here. They need to hire more staff. Every time I come here I’m waiting for over 30 minutes to an hour.
November 2022
They need more staff. Think about the disabled or the elderly that can’t stand there 15 minutes or longer. My husband couldn’t go into the bank for that reason. The staff you have are nice. I feel sorry for your workers. I would be a nervous wreck you have a customer that’s asking 50 questions and the line has 20... read full comment
March 2022
I’ve been calling for about an hour now and still no answer.
